People Development Senior Specialist (207904)
Skills
About This Role
Overview
To design, implement, and evaluate learning, development, and competency-building programs across NahdiCare Clinics in alignment with the organizational strategy, People Development initiatives, and the standards of national and international regulatory bodies.
To ensures that all clinic staff (clinical and non-clinical) consistently demonstrate high levels of professional competence, patient safety, service excellence, and guest-centered behaviors, acting as a key liaison between the People Development team, Clinic Leadership, Medical, Nursing, and Quality teams.
The role drives workforce capability, clinical excellence, and patient / guest experience improvement across all clinics.
• Learning Strategy & Capability Development
- + Develop and execute the clinic-wide Learning & Development plan aligned with NahdiCare strategy, People Development pillars, and operational priorities.
- + Translate clinic objectives, quality indicators, and business needs into structured learning pathways for clinical and non-clinical staff.
- + Conduct learning needs assessments (LNA) across clinics to identify capability gaps in clinical practice, service delivery, leadership, and compliance.
- Patient / Guest Experience & Service Excellence Programs
- + Design and lead Patient / Guest Experience training programs for all clinic staff in alignment with NahdiCare Guest Experience strategy.
- + Embed patient-centered care principles, empathy, communication standards, service recovery, and cultural sensitivity into all learning programs.
- + Align training interventions with patient satisfaction metrics and operational service gaps.
- + Support clinic leaders in reinforcing guest experience behaviors through coaching, on-the-job training, and performance feedback.
- Clinical, Mandatory & Continuous Professional Development learning programs
- + Oversee planning, delivery, and tracking of mandatory and statutory training (e.g., Life Support, Infection Control, Patient Safety, Fire & Safety, PDPL ETC).
- + Plan, coordinate, and monitor Continuing Professional Development (CPD) activities to ensure clinic staff meet regulatory, professional, and organizational CPD requirements, in alignment with SCFHS and internal People Development standards.
- + Collaborate with Medical, Nursing, Quality, and Infection Control teams to ensure accuracy, relevance, and standardization of training content.
- + Ensure competency validation processes are implemented and documented across clinics.
• Accreditation & Compliance
+ Ensure training compliance with CBAHI and other applicable regulatory or accreditation bodies.
+ Maintain accurate and audit-ready training records, competency validations, and compliance reports.
+ Participate in internal mock surveys and external accreditation visits by providing learning and competency evidence.
+ Align learning interventions with with improvement initiatives of different stakeholders.
• Learning Delivery, Innovation & LMS Governance
+ Manage blended learning solutions including classroom, simulation, e-learning, virtual sessions, and on-the-job training.
+ Govern clinic learning content within the LMS, ensuring appropriate use, tracking, and reporting.
+ Introduce innovative learning approaches such as microlearning, simulations, and digital tools.
+ Manage external training providers, academic partners, and internal subject-matter experts.
• Collaboration & Stakeholder Management
+ Work closely with Clinic General Managers, Medical Leads, Nursing Leadership, Quality, and Operations teams.
+ Act as the primary People Development partner for clinics on all learning-related matters.
+ Support change initiatives by enabling staff readiness and capability through targeted learning interventions.
• Measurement, Reporting & Business Impact
+ Define and track L&D KPIs, including training compliance, completion rates, competency outcomes, and guest experience impact.
+ Evaluate learning effectiveness using structured evaluation models.
+ Prepare periodic reports for leadership highlighting learning outcomes, gaps, risks, and improvement plans.
+ Demonstrate the impact of learning initiatives on clinic performance, quality indicators, and patient experience.
Work Environment
- Indoors : 100%
- Outdoors : 0%
• Working Days: 5 Working Days
- Days off : 2 Days Off
- Working Hours : 8 hours Shifts to ensure continuous attendance to reception.
Education
- Bachelor’s degree in one of the following (or related):
- o Clinical discipline (e.g., Nursing, Allied Health, or Medicine) with demonstrated Learning & Development experience
- o Human Resources
o Business Administration / Management
- o Healthcare Administration
- + Postgraduate degrees in HR, Education, Healthcare Management is an advantage
- + L&D professional certifications such as CPTD, CIPD or equivalent are a plus
- + Patient Experience Certification is a plus.
- Experience
- + Minimum 3–5 years of experience in Learning & Development, Training, or People Development.
- + At least 3–5 years of experience within a healthcare, hospital, or multi-clinic environment.
- + Demonstrated experience in leading the design and implementation of patient / guest experience training programs across clinics or healthcare settings
- + Proven experience in managing mandatory training, CPD, and accreditation-related learning.
- + Experience working closely with clinical leaders, quality teams, and operations.
- Computer Skills :
- + Proficient in Learning Management Systems (LMS) (course assignment, tracking, reporting).
- + Strong command of Microsoft Office (Word, PowerPoint, Excel).
- + Familiarity with e-learning platforms, virtual training tools, and digital content.
- + Basic data analysis skills for reporting, tracking KPIs and training compliance.
- Languages:
- + Arabic: Native or fluent (spoken and written).
- + English: Fluent (spoken and written)
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