Pega CDH - Business Analyst
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Key skills for this role
About the Role
Collaborate with stakeholders to analyze requirements, design decision strategies, and support customer engagement initiatives using Pega CDH solutions.
Key Skills for This Role
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Overview
Collaborate with business stakeholders to gather, analyze, and document requirements for customer engagement and decisioning initiatives.
Translate business needs into functional specifications for Pega CDH solutions.
Work with technical teams to design decision strategies, Next-Best-Action frameworks, and engagement policies.
Support configuration and validation of customer decisioning logic within Pega CDH.
Participate in user story creation, backlog grooming, and sprint planning in Agile environments.
Conduct UAT support, testing validation, and requirement traceability.
Analyze customer data and engagement strategies to improve personalization and campaign effectiveness.
Ensure solutions align with business objectives and regulatory requirements.
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