PDS - Technical Service Coordinator (Charlotte, NC)
Full Job Posting
WHAT YOU’LL DO
- Serve as the main point of contact for customers: take service requests, set expectations, and provide status updates
- Triage incoming calls and prioritize emergencies
- Order parts and materials, issue POs, and follow up with vendors and manufacturers on lead times
- Review technician work orders for accuracy and completeness before billing
- Close out jobs and send completed paperwork to billing on time
- Coordinate repair and upgrade quotes with technicians and the service manager
- Keep job records, service history, and customer info up to date in our field service software
WHAT YOU BRING
- 2+ years of commercial automatic door experience (installation and service)
- Basic technical understanding of door hardware and entrance systems
- Experience with field service and business software such as NetSuite, MSI, and Adobe (we’re willing to train)
- Proficiency in Microsoft Office (Outlook, Excel, and Word)
- Strong phone presence and customer service skills
- Highly organized, detail-oriented, and calm under pressure
- Ability to juggle multiple priorities and shifting schedules
- High school diploma or GED
PREFERRED QUALIFICATIONS
- Familiarity with AAADM and ANSI A156.10 standards
- Knowledge of the local service area
About Piedmont Door Solutions
Commercial door and entrance-solutions provider designing, installing, repairing, and maintaining entrances for commercial, industrial, and institutional customers.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Piedmont Door Solutions
PDS - Customer Service Representative (Charlotte, NC)
Charlotte, USA
Customer Service Representative – Charlotte, NC ABOUT PIEDMONT DOOR SOLUTIONS Since 2001, Piedmont Door Solutions has been a trusted name in pedestrian door and entrance solutions. We install, service, and maintain autom
Automatic Door Technician
Columbia, USA
Piedmont Door Solutions, an esteemed brand of Cobalt Service Partners, has been the Southeast’s leading choice in pedestrian door and entrance solutions since 2001. With each job, we pride ourselves in unmatched customer
Automatic Door Technician
Charlotte, USA
Piedmont Door Solutions, an esteemed brand of Cobalt Service Partners, has been the Southeast’s leading choice in pedestrian door and entrance solutions since 2001. With each job, we pride ourselves in unmatched customer
Automatic Door Technician
Raleigh, USA
Piedmont Door Solutions, has been the Southeast’s leading choice in pedestrian door and entrance solutions since 2001. With each job, we pride ourselves in unmatched customer service, passion for detail, and catering to
Automatic Door Technician
Orlando, USA
Piedmont Door Solutions, has been the Southeast’s leading choice in pedestrian door and entrance solutions since 2001. With each job, we pride ourselves in unmatched customer service, passion for detail, and catering to
PDS - Customer Service Representative (Charlotte, NC)
Charlotte, USA
Automatic Door Technician
Columbia, USA
Automatic Door Technician
Charlotte, USA
Automatic Door Technician
Greensboro, USA
Automatic Door Technician
Raleigh, USA
Automated Door Technician
Houston, USA
Automatic Door Technician
Columbia, USA
Automatic Door Technician
Orlando, USA