PCORI HSII Program Analyst
Role Overview
The Department of Medicine (DOM) is the largest department in the School of Medicine (SOM) at UCSF, with more than 600 full-time faculty members.
The mission of the Department includes research, teaching, patient care, and public service.
The Department has a decentralized organizational structure across four locations (Mission Bay, Parnassus Heights, San Francisco Veterans Affairs Health Care System, and the Zuckerberg San Francisco General) and approximately 38 divisions.
UCSF DOM has consistently ranked among the top four departments of medicine in the country.
Authority and accountability for the Department rest with the Department Chair (who leads the Parnassus Heights site) and with the Vice Chairs/Chiefs at SFVAHCS and ZSFG.
The Division of General Internal Medicine (DGIM) is one of the divisions within DOM and SOM. DGIM, one of the larger Divisions in DOM, is home to a spectacular group of faculty, learners, and staff committed to outstanding patient care, research, and education. DGIM is a national leader in clinical care, education, and research, and our mission is to provide high-quality, accessible clinical care, train the future leaders of primary care, and conduct cutting-edge research across a wide variety of disciplines, including health outcomes related to socioeconomic and ethnic factors. DGIM has more than 80 faculty, almost 45 MSPs/VCPs/post-doctoral trainees, over 73 learners, and 150+ staff (both Campus and Health), and we serve more than 25,000 diverse patients, with expenditures over $33M.
Full Job Posting
Required Qualifications
- Working knowledge of common organization, research-specific, and other computer application programs.
- Proficient in communication and interpersonal skills to communicate effectively, both verbally and in writing.
- Proficient in the ability to use discretion and maintain confidentiality.
- Demonstrates ability to use sound judgment in responding to issues and concerns.
- Demonstrates ability to analyze, research, and synthesize large amounts of information with strong attention to detail.
- Proficient in multitasking with demanding timeframes.
- Working knowledge of applicable policy analysis techniques.
- Experience and proven proficiency with a suite of Microsoft 365 apps, including, but not limited to, Excel, Forms, Outlook, SharePoint, Teams, Word, etc.
- Proficiency with survey and data collection platforms, such as Qualtrics, REDCap, and/or Smartsheet.
- Experience in health care delivery, implementation science, population health, primary care, obesity treatment, chronic disease management, or related research/program area.
- Knowledge of administrative, budgetary, operational, and program management principles and practices.
- Project Management skills, including the ability to manage timelines, deliverables, stakeholders, competing priorities, and operational dependencies.
- Ability to think creatively and independently about complex operational and implementation challenges.
- Ability to work collaboratively with faculty, clinicians, operational leaders, analysts, administrative staff, patient/community advisors, and external stakeholders.
- Previous experience assessing program effectiveness and recommending changes to content, workflows, policies, procedures, or implementation strategies.
- Commitment to equity, patient-centered care, and improving access to evidence-based treatment.
- Experience with UCSF Health Systems, EPIC/APeX workflows, EHR-based registries, dashboards, or patient outreach systems.
- Experience supporting PCORI-funded projects, implementation science studies, pragmatic trials, quality improvement programs, or community-engaged research.
- Experience coordinating stakeholder engagement, patient, advisory councils, or community advisory groups.
- Experience in population health, primary care operations, obesity medicine, chronic disease management, behavioral health, or lifestyle intervention programs.
- Experience supporting multilingual or culturally adapted health care programs.
- Experience with survey administration, qualitative interviews, implementation evaluation, data tracking, or program reporting.
- Experience supporting grant budgets and sponsor reports.
- Experience in academic writing, including experience in drafting and editing manuscripts, white papers, research reports, and grant proposals.
- Experience in program evaluation and improvement.
- Bachelor's degree in a related area and one or more years of relevant experience and/or equivalent experience/training.
- Master’s degree in public health, health care administration, implementation science, clinical operations, population health, research administration, or research area (e.g., MPH, MS, MA); or equivalent combination of education and experience.
Preferred Qualifications
- Experience with UCSF Health Systems, EPIC/APeX workflows, EHR-based registries, dashboards, or patient outreach systems.
- Experience supporting PCORI-funded projects, implementation science studies, pragmatic trials, quality improvement programs, or community-engaged research.
- Experience coordinating stakeholder engagement, patient, advisory councils, or community advisory groups.
- Experience in population health, primary care operations, obesity medicine, chronic disease management, behavioral health, or lifestyle intervention programs.
- Experience supporting multilingual or culturally adapted health care programs.
- Experience with survey administration, qualitative interviews, implementation evaluation, data tracking, or program reporting.
- Experience supporting grant budgets and sponsor reports.
- Experience in academic writing, including experience in drafting and editing manuscripts, white papers, research reports, and grant proposals.
- Experience in program evaluation and improvement.
- Required Education
- Bachelor's degree in a related area and one or more years of relevant experience and/or equivalent experience/training.
- Preferred Education
- Master’s degree in public health, health care administration, implementation science, clinical operations, population health, research administration, or research area (e.g., MPH, MS, MA); or equivalent combination of education and experience.
- Licenses
- Certifications
- None listed.
Responsibilities
- Project Analysis and Implementation Monitoring
- Applies professional or research concepts to perform analysis of data and systems pertaining to moderately complex projects, policies, initiatives, processes, and/or functions.
- Monitor implementation progress across participating clinics.
- Analyze implementation workflows and operational processes.
- Track project milestones and deliverables.
- Identify implementation issues and recommend process improvements.
- Data Collection, Analysis, and Reporting
- Gathers and assembles analytical and factual data on assigned problems and issues to prepare reports and/or analyses summarizing information on the assigned issues and commenting on other significance for internal and external constituents.
- Coordinate feedback collection from clinic staff, stakeholders, and advisory council members.
- Compile implementation metrics and project status information.
- Prepare implementation summaries and progress reports.
- Document and Program Material Development
- Prepares, edits, and modifies documents, including research reports, manuscripts, presentations, and proposals.
- Prepare meeting agendas and minutes.
- Develop and edit training materials.
- Assist with patient-facing educational materials.
- Update workflows, communication tools, presentations, sponsor reports, and project documentation.
- Stakeholder and Meeting Coordination
- Using subject-matter knowledge, collects and prepares information for use in discussions and meetings with internal and external constituents.
- Schedule and prepare meetings for the Principal Investigator, project leadership team, Patient and Community Advisory Council, clinic site champions, Population Health, and operational partners.
- Prepare meeting materials and briefing documents.
- Implementation and Operational Analysis
- On a project basis, performs analytical studies on a variety of policies, research initiatives, programs, and issues.
- Support implementation planning across participating clinics.
- Evaluate implementation approaches throughout the pre-implementation, implementation, maintenance, and closeout phases.
- Analyze operational barriers affecting project implementation.
- Project Coordination
- Provides a variety of analytical duties in support of a function, research initiative, program, and/or organizational unit.
- Coordinate day-to-day project logistics.
- Maintain project documentation.
- Support clinician and staff engagement activities.
- Assist with implementation coordination across project partners.
- Program Planning and Development
- Participates in administrative/research policy and program project planning and development.
- Participate in implementation planning activities.
- Support development of clinic workflows and operational procedures.
- Assist with planning, implementation timelines, and project activities.
- Program Recommendations and Improvement
- Provides recommendations and guidelines for programs/initiatives.
- Recommend improvements to implementation processes, workflows, training materials, stakeholder engagement activities, and communication tools based on project findings and stakeholder feedback.
- Program Collaboration
- Coordinates program planning and collaboration with program/project staff.
- Coordinate collaboration among faculty investigators, clinic site champions, Population Health, operational partners, community advisors, and research staff.
- Help ensure implementation activities are completed on schedule throughout all project phases.
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