PC Technician

About the Department

Position Duties

• Support resetting authorized user’s passwords and unlocking accounts Maintaining order and safety of students within the lab Answer help desk phones and respond to submitted help desk tickets Providing professional customer service Safeguarding all electronics, computers, and devices Repair computer hardware Install campus approved software Install operating system updates and patches Remove viruses and malware Troubleshoot computer system and related issues Install printers, scanners, audio devices, and other peripherals Setup computer systems for special events Performing other duties as assigned by management
• Support resetting authorized user’s passwords and unlocking accounts
• Maintaining order and safety of students within the lab
• Answer help desk phones and respond to submitted help desk tickets
• Providing professional customer service
• Safeguarding all electronics, computers, and devices
• Repair computer hardware
• Install campus approved software
• Install operating system updates and patches
• Remove viruses and malware
• Troubleshoot computer system and related issues
• Install printers, scanners, audio devices, and other peripherals
• Setup computer systems for special events
• Performing other duties as assigned by management

Minimum Qualifications

• Preferred background and experiences: o Associates degree in Information Technology or a relevant field of study o Hands-on knowledge and experience in the application/operation of Microsoft Office Suite software programs o Microsoft server certifications and Wireless network certifications o One year or more of current experience working a support department o Working knowledge using a work order ticketing system as an agent o Familiarity with cybersecurity best practices and principles Highly desired background and skills: o Skilled in use personal computers and printers o Understanding of databases o Formal training/education – BS Degree in a related field o Current CompTIA A+, Linux+, Network+, or Security+ certification desired o Current Microsoft MCP or MCSA desired
• Preferred background and experiences: o Associates degree in Information Technology or a relevant field of study o Hands-on knowledge and experience in the application/operation of Microsoft Office Suite software programs o Microsoft server certifications and Wireless network certifications o One year or more of current experience working a support department o Working knowledge using a work order ticketing system as an agent o Familiarity with cybersecurity best practices and principles
• Highly desired background and skills: o Skilled in use personal computers and printers o Understanding of databases o Formal training/education – BS Degree in a related field o Current CompTIA A+, Linux+, Network+, or Security+ certification desired o Current Microsoft MCP or MCSA desired

Other Qualifications

• Must have a high school diploma and be able to pass a background check Must possess excellent communication skills Must be able to work well both independently and/or within a team environment Experience working with customers Applicant will be required to take a drug test, must possess a valid driver’s license, and be willing to work different shifts and additional days during special events or when otherwise needed
• Must have a high school diploma and be able to pass a background check
• Must possess excellent communication skills
• Must be able to work well both independently and/or within a team environment
• Experience working with customers
• Applicant will be required to take a drug test, must possess a valid driver’s license, and be willing to work different shifts and additional days during special events or when otherwise needed