paycor
PBM Implementation Manager
WellDyne
Remote, USA
Full-time
Entry
Remote
Discovered 1 months ago
Full Job Posting
- Expert in project management with consideration of WellDyne’s operational processes and procedures to facilitate successful implementation of WellDyne’s services
- Provides Sales and Client Service support which includes direct contact with customers and/or customer representatives
- Oversees implementations including accuracy of information to both the plan sponsor and to members
- Facilitates interdepartmental relations and communication as it specifically relates to managed accounts including Finance, IT, Clinical, and other departments as needed
- Facilitate/leadership role for implementation of SOPs, internal quality assurance and efficiency to create an incredible service experience
- Produces objective reporting to the WellDyne leadership team, regarding critical path items, opportunities, and overall customer standing
- Can apply communication principles and appropriate positioning of information to deliver to various client types
- Able to provide analysis of workflows and efficiency with other department teams
- Participates and understands ongoing PBM market trends, product knowledge including national and PBM trends/benchmarks, pharmacology, company product offerings, PBM pricing, PBM capabilities and limitations
- Must be an expert in software systems used by the PBM as well as product offerings and services
- Conducts post-implementation analysis to identify areas for improvement, new process development to mitigate risks for future implementations
- This position requires a college four-year degree or a minimum of two years' experience in customer or client services or project management.
- PBM experience and/or project management work history.
- Requires ongoing learning in the pharmacy benefit management industry and continuous product knowledge development in the areas of PBM, pharmacology, company-specific product offerings, pricing components, and company capabilities and limitations.
- Ability to manage multiple projects to successful and timely conclusion, including measurement of milestones, alerting project participants to outliers and project status updates
- Able to communicate internally and externally with all levels of people in a manner which illustrates superior professionalism. Communications may include speaking in front of groups of people
- Ability to prepare for, lead and direct meetings, both internally and externally, with various group sizes. Directing includes keeping meetings on track, providing follow-up/meeting minutes, Gantt charts, etc.
- Relationship focused, with excellent interpersonal skills for dealing with clients, peers, other departments, and senior management
- Excellent written communication and documentation skills
- Advanced project planning skills with attention to detail, with the ability to prioritize and meet deadlines
- Must have the ability to use logical methods to address problems and develop effective solutions, ensuring customer expectations are met or exceeded
- Must have ability to view processes and suggest change in order to create or maintain the most efficient, timely and accurate delivery
- Ability to analyze, interpret and organize information in a clear and concise manner
- Must have expert level knowledge of all desktop computer application such MS Office, including Outlook, Word, Excel, and PowerPoint. Salesforce.com knowledge is beneficial
- Ability to adapt and be flexible in a variety of situations
- Ability to multitask and possess excellent time management skills
- Must be able to work independently as well as support, contribute to, and lead teams
- Other duties as assigned
About WellDyne
Wholesale & Distribution493 employeesFounded 1990
Private pharmacy benefit manager serving employers, health plans, unions, municipalities, providers, and their members.
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