PBB and Apron Services Operations Lead

To perform the assigned role within the PBB AS package covering Passenger Boarding Bridges and Apron Services, stand readiness, bridge availability, control room coordination and apron operational safety, ensuring safe, compliant, continuous and passenger-sensitive service delivery under EMPLOYER's performance-based FM model.

Deliver the PBB AS package scope in a live KAIA airport environment while protecting safety, continuity, passenger experience and EMPLOYER reputation.

Follow EMPLOYER/KAIA security, access, PTW, HSE, emergency, reporting and escalation procedures.

Use EAM/CAFM, checklists or approved templates to record activities, defects, incidents, resources and evidence.

Coordinate with EMPLOYER FM, AOCC/TOC, Security, airport operations, adjacent packages, tenants, airlines, OEMs and subcontractors as applicable.

Lead manpower planning, shift coverage, mobilization, productivity, KPI/SLA governance, weekly/monthly reporting and corrective actions.

Review risks, complaints, NCRs, audit findings, repeat failures, seasonal readiness and continuous-improvement initiatives.

Protect PBB/apron service availability, stand readiness, safe docking interfaces, control room response and equipment restoration.

Coordinate with ramp operations, airlines/ground handlers, AOCC and OEM/maintenance teams during outages and planned works.

Engineer with at least 4 years' experience in installation/maintenance of passenger boarding bridges and apron services; experience managing teams.

Relevant airport, transport hub, critical infrastructure, hospitality mega-facility or large public facility experience is preferred; aviation-system roles require direct system/OEM exposure where applicable.

Must be able to work in a 24/7/365 multi-stakeholder environment during Hajj, Umrah, Ramadan, VIP movements, disruptions and emergency conditions.

Professional English for supervisory/management roles; basic English for field roles; Arabic is preferred for coordination.

Required training: KAIA/EMPLOYER induction, security awareness, HSE, emergency response, EAM/CAFM/mobile work order, and package-specific technical/OEM/safety courses.

Airport security/access discipline, airside-landside awareness and passenger-impact sensitivity.

Ability to operate during 24/7 shifts, peak passenger periods, Hajj/Umrah, disruptions, VIP movements and emergency response.

Clear communication with EMPLOYER, AOCC/TOC, Security, operations, adjacent FM packages, subcontractors/OEMs and internal Safari teams.

SLA/KPI compliance

Zero uncontrolled safety/security breach

Quality of evidence and reporting

Timely escalation and corrective action closure

PBB availability

Fault response/restoration

Stand readiness