PAYROLL SPECIALIST

Job Summary

Qualifications

• Payroll operations or payroll customer service specialist experience, or 2 years of call center customer service experience
• A track record of serving clients in a fast-paced, complex, deadline-driven environment
• A problem-solver’s curiosity, a steady, friendly presence under pressure, and pride in getting the details right
• Why Join Us
• Canteen is part of Compass Group, a global leader in foodservice and hospitality. We keep people fueled, connected, and cared for every day, and our payroll team is a big part of that. Here, you’ll work with colleagues who value service, help shape the way we work, and have room to grow your career within a company that is always on the move.
• Ready to bring your payroll expertise to a team that treats everyone like a guest? Apply to Canteen today!
• Apply to Canteen today!
• Canteen is a member of Compass Group USA
• Click here to Learn More about the Compass Story
• Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
• Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
• Applications are accepted on an ongoing basis.
• Canteen maintains a drug-free workplace.
• Associates at Canteen are offered many fantastic benefits.
• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
• Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
• https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf
• Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
• Req ID: 1583252
• Canteen
• Johanna P Heidler

Preferred Qualifications

• Payroll processing knowledge and SAP experience (preferred)
• Bachelor’s degree (preferred)

Responsibilities

• Greet incoming calls and emails with a service-first mindset, following our established procedures and performance standards
• Create work orders and capture clear, structured details for every issue
• Listen closely, understand the question, and recommend the right resolution
• Process emails and off-cycle checks within our service level agreements
• Complete corrections identified through internal data audits
• Provide support across all payroll applications and suggest enhancements for the future
• Spot trending work orders, flag the impact on other teams or applications, and offer troubleshooting ideas
• Identify process inefficiencies, then document, test, and roll out improvements and train your teammates on them
• Lead customer service efforts on projects that span multiple teams in the department
• Pitch in on other duties as needed, the way a good team always does
• Payroll operations or payroll customer service specialist experience, or 2 years of call center customer service experience
• A track record of serving clients in a fast-paced, complex, deadline-driven environment
• Payroll processing knowledge and SAP experience (preferred)
• Bachelor’s degree (preferred)
• A problem-solver’s curiosity, a steady, friendly presence under pressure, and pride in getting the details right
• Why Join Us
• Canteen is part of Compass Group, a global leader in foodservice and hospitality. We keep people fueled, connected, and cared for every day, and our payroll team is a big part of that. Here, you’ll work with colleagues who value service, help shape the way we work, and have room to grow your career within a company that is always on the move.
• Ready to bring your payroll expertise to a team that treats everyone like a guest? Apply to Canteen today!
• Apply to Canteen today!
• Canteen is a member of Compass Group USA
• Click here to Learn More about the Compass Story
• Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
• Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.