Payroll Associate

Responsibilities

• Customer Service:
• Triage incoming payroll service tickets and phone calls, providing initial guidance on basic payroll inquiries and directing them to the appropriate teams for further investigation.
• Promptly and accurately respond to customer service inquiries via phone call, email or service request.
• Offer guidance to location managers and office administrators on various payroll processing tasks.
• Establish and maintain positive relationships with employees at all levels within the company.
• Payroll Administration:
• Generate, distribute, and review various quality control reports to help identify and prevent errors.
• Update employee personal and job information in the HRIS system (PeopleSoft HCM).
• Save, categorize, and upload various payroll forms received through emails or service tickets.
• Supports the Payroll Team with various tasks and projects, including scanning paperwork, processing and maintaining payroll documents, performing ad-hoc data entry projects, and providing in-office support as needed (typically two days per week).