Payroll Apprentice

About the Role:

Responsibilities

• All assigned activities are reviewed and supported by the Payroll Manager or designated team members.
• Payroll Inbox & Communication Support
• Monitor the India Payroll inbox, sort incoming requests, and route them to the right team member for action.
• Organize emails and maintain clear folders or labels so payroll correspondence is easy to find.
• Draft routine acknowledgements and status updates for review before they are sent.
• Ticket Tracking & Follow-up
• Log, track, and update payroll tickets and requests, keeping statuses current.
• Follow up on open items with the team and relevant stakeholders to support timely completion.
• Note recurring query types and suggest ideas to improve FAQs and self-service resources.
• Analytics & Reporting
• Assist with Excel-based reports and trackers by preparing, formatting, and refreshing routine reports.
• Track ticket volumes, categories, and turnaround times, and assist with periodic reporting.
• Support data entry, clean-up, and validation of payroll-related trackers, as directed by the team.
• Process Documentation & Knowledge Management
• Create and maintain quick-reference guides, checklists, FAQs, and process documentation.
• Keep payroll shared files and knowledge repositories organized and up to date.
• Identify opportunities to simplify and standardize administrative processes.
• AI & Process Improvement
• Explore how AI-powered tools can improve administrative processes, such as drafting, summarizing, and organizing information, and share ideas with the team.
• Support small process improvement initiatives as required.
• Coordination & Administrative Support
• Maintain trackers and follow up on action items to support timely completion of Payroll activities.
• Coordinate with internal stakeholders across Payroll, People Operations, IT, and other teams as required.
• Provide day-to-day administrative support to the India Payroll team, and keep a training log reviewed regularly with your supervisor.

Requirements

• Bachelor’s degree in any stream (such as B.Com, BBA, BA, or B.Sc); recent graduates are welcome
• Strong attention to detail and accuracy
• Good written and verbal communication skills
• Comfort working with data, spreadsheets, and reports
• Basic to intermediate proficiency in Microsoft Excel or Google Sheets
• Strong organizational and follow-up skills
• Ability to handle employee information with confidentiality and discretion
• Interest in learning how AI tools can support administrative efficiency
• Willingness to learn, take guidance and feedback, and follow through on assigned tasks
• Ability to collaborate effectively with multiple teams and stakeholders
• Interest in building a career in Payroll, Human Resources, or Finance Operations
• No prior payroll experience required; training and ongoing guidance will be provided
• How We’ll Support You
• You will learn on the job with a supervisor and a team behind you, and every task you take on is reviewed and supported.
• A named supervisor: the Payroll Manager provides day-to-day guidance and reviews your work.
• Structured onboarding that introduces India payroll processes, the team’s tools, and ticket handling.
• On-the-job learning against a training plan, with regular check-ins to review progress and feedback.
• Practical training in Excel and in using AI tools for administrative work.
• Clear boundaries: tasks are assigned and reviewed by the team, and you do not independently own payroll activities.
• Regular touchpoints with the team, so remote working never means working alone.
• What You Take Away, and Where Payroll Can Take You
• By the end of the programme you will have:
• A working understanding of the monthly payroll cycle and how a payroll team handles employee queries.
• Hands-on experience in Excel reporting, ticket tracking, and process documentation, plus practical use of AI tools at work.
• Experience working with a global, remote-first team and a supervisor who has reviewed your work.
• A certificate of completion that you can add to your resume.
• Payroll experience opens doors to roles that people commonly grow into, such as Payroll Executive or Analyst, Payroll Specialist, Compliance Analyst, HRIS or People Systems Analyst, Compensation and Benefits (Total Rewards) Analyst, and People Analytics or Finance Operations roles. These are illustrative career paths, not commitments.
• This is a time-bound apprenticeship under the Apprentices Act, 1961, and completing it carries no obligation of employment with the company.
• Additional information
• This Apprenticeship Policy is issued pursuant to and in compliance with the Apprentices Act, 1961 (as amended), the Apprenticeship Rules, 1992, the National Employability Enhancement Mission (NEEM) Guidelines (if applicable), and the National Apprenticeship Promotion Scheme (NAPS) Guidelines notified by the Ministry of Skill Development and Entrepreneurship.
• The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
• We encourage you to review our Privacy Policy before submitting your application

Additional information