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Payments Sales Practices Senior Associate

JPMorgan Chase
Jersey City, USA
Full-time
Senior
Onsite
Discovered 4 days ago
excel

Full Job Posting

Job responsibilities

  • Support Sales Practices initiatives across governance, controls, process improvement, sales enablement, and business transformation activities.
  • Partner with key stakeholders to coordinate deliverables, track milestones, identify dependencies, and support implementation of business priorities.
  • Assist in the evaluation and enhancement of processes, procedures, and controls to improve efficiency, consistency, and risk management.
  • Maintain process documentation, operating procedures, governance materials, and related program artifacts.
  • Support initiatives related to customer relationship management (CRM) enhancements, workflow tools, sales enablement technologies, and other business applications.
  • Gather business requirements, coordinate user testing activities, document feedback, and support rollout activities.
  • Develop and maintain communications, training materials, job aids, manager resources, presentations, and other support content.
  • Translate policy, process, and program changes into clear and actionable communications tailored to different audiences.
  • Produce recurring and ad hoc reporting to support oversight, governance, and management decision-making, including dashboards, metrics, and management insights.
  • Analyze trends, identify opportunities and risks, and provide insights to support business objectives.
  • Prepare presentations, status updates, governance materials, and briefing documents, and coordinate meetings, working sessions, action tracking, and follow-up activities across multiple initiatives, including change management and adoption activities associated with process enhancements, sales tooling, and strategic initiatives.

Required qualifications, capabilities, and skills

  • Bachelor’s degree or equivalent experience.
  • Strong project coordination and organizational skills, with the ability to manage multiple priorities and deadlines.
  • Strong written and verbal communication skills.
  • Experience developing business communications, training materials, presentations, or reporting deliverables.
  • Strong analytical and problem-solving skills with attention to detail.
  • Ability to synthesize information and present findings in a clear and concise manner.
  • Strong stakeholder management and relationship-building skills.
  • Proficiency in Microsoft Office applications, including PowerPoint and Excel.
  • Proficiency in leveraging AI-enabled productivity tools to support research, content development, reporting, process documentation, data analysis, and workflow efficiency.
  • Ability to work independently and collaboratively within a cross-functional environment.

Preferred qualifications, capabilities, and skills

  • Experience supporting sales governance, controls, compliance, risk, conduct, or oversight-related programs.
  • Experience with process improvement, operational excellence, or business transformation initiatives.
  • Familiarity with CRM platforms, sales enablement tools, workflow technologies, AI-enabled business tools, or business process automation solutions.
  • Experience developing reporting, dashboards, metrics, or management insights.
  • Experience creating training content, communication strategies, or change management materials.
  • Knowledge of financial services products, sales processes, or regulatory frameworks.

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