Payments Operations Manager

Whizmo

Silicon Oasis HQ, Dubai / UAE

Service Configuration & Management

• Own and manage service configurations across internal and External systems.
• Ensure accurate setup and maintenance of products, services, limits, fees and control parameters.
• Coordinate with IT and Product teams for configuration changes, enhancements, and releases.
• Maintain configuration documentation, SOP, and change logs.

Third-Party Coordination & SLA Management

• Act as the primary point of contact for third-party service providers (processors, payroll partners, WPS agents, vendors).
• Define, monitor, and enforce SLAs with third-party vendors.
• Conduct regular service reviews, performance assessments, and escalation management.
• Coordinate issue resolution, root cause analysis (RCA), and preventive actions with partners.

Payroll & WPS Operations

• Manage end-to-end payroll processing and WPS file submissions in compliance with UAE Central Bank / MOHRE regulations.
• Ensure timely validation and submission of payroll salary processing
• Handle payroll exceptions, rejections and refunds
• Coordinate with Central bank, WPS Processors, Corporates, and internal teams for smooth payroll operations.

Cards Operations

• Oversee daily card operations including issuance, activation, transaction processing and chargebacks.
• Manage card lifecycle activities (replacement, renewal, blocking, unblocking).
• Coordinate with card processors, Card Networks (Jaywan, Visa or MC), and other vendors for operational issues and enhancements.
• Handle card-related exceptions, disputes, and escalations in coordination with internal teams and external partners.

Requirements

• Bachelor’s degree in finance, Business Administration, or a related field.
• Experience with card processing platforms, payroll/WPS systems, and operational workflows.
• Experience working with card schemes (Visa, Mastercard, Jaywan) and third-party processors.
• Strong documentation skills, including SOPs, process flows, and operational manuals.
• Strong attention to detail with the ability to manage multiple priorities and meet strict deadlines.

Core Competencies

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• Strong ability to manage end-to-end operations, ensure service stability, and drive continuous process improvement.
• Expertise in managing system-level configurations such as fees, limits, controls, and operational parameters.
• Proven capability in managing third-party vendors, monitoring SLAs, handling escalations, and driving timely issue resolution.
• In-depth understanding of card lifecycle management, transaction processing, chargebacks, settlements, and scheme compliance (Visa, Mastercard, Jaywan).
• Strong knowledge of payroll processing, WPS file handling, reconciliations, exceptions, and regulatory requirements.
• Effective collaboration with internal teams (Technology, Product, Compliance, Finance) and external partners.
• Experience in improving operational efficiency through automation, standardization, and scalable process design.
• Clear communication, strong documentation skills, and ability to lead operational teams and initiatives.
• Ready to Join the Whizmo Team?
• At Whizmo, we’re passionate about innovation, collaboration, and making a meaningful impact.
• If you’re excited about this opportunity and eager to contribute to a dynamic and supportive environment, we’d love to hear from you.
• Let’s create something extraordinary together—apply today and take the first step toward an exciting career with Whizmo!