Payments Officer

Overview

Retail Operations Department

Payments Officer

Responsibilities

• Processing all deposits transactions through various systems (Banks, E-Banking, E-Wallets, Cards, other PSPs)
• Processing all withdrawals transactions through various systems (Banks, E-Banking, E-Wallets, Cards, other PSPs)
• Processing other transactions including (adjustments, indemnifications, and credits).
• Assisting and responding to client’s payment related queries over the phone and through emails (Zendesk)
• Liaising with the Sales team to provide clients with the best payment solution available.
• Able to provide adequate information about the available Payment Providers and solutions.
• Provide the clients guidance on how to use client’s portal to deposit, withdraw or do an internal transfer between account.
• Compliance, Risk, and fraud checks - Carrying out various identification checks to comply with anti-money-laundering regulations.
• Liaising with banks and PSPs to investigate missing payments or anomalies.
• Handling confidential information in accordance with the Data Protection Act.
• Report Technical errors and follow up on them.

Skills & Competencies

• High degree of self-motivation and ambition.
• Proven ability to work independently and competently handle multiple responsibilities, with high degree of accuracy, in a high-pressure environment.
• Demonstrate team player with excellent organizational skills.
• Excellent attention to details.
• Excellent verbal, written, and interpersonal skills with the ability to interact with clients, officers, and peers in a professional manner.

Experience Requirements

• Bachelor’s degree preferred.
• 2+ years of professional experience, preferably in financial services.
• Excellent level of written and spoken English .
• Highly proficient user of Word, PowerPoint, and Excel.

Perks

• Each of our offices has its special perks; be it ‘no ties’, free lunches, charity events, or a hybrid work policy – but whenever you walk into an Equiti office, you’re sure to see a friendly face.
• We encourage international collaborations and always keep our eyes open to how we can do more.
• The benefits you can expect at your Equiti workplace include:
• Competitive salary package
• Performance-based bonus
• Medical insurance coverage for employees and family members
• Smart working options
• Employee wellness initiatives
• Personalized career development
• Company lunch in the office
• Regular company events
• With energy, drive, and imagination, there’s no limit to where your career can go at Equiti.
• With a diverse workforce and geographical spread of offices, we strongly support career development initiatives as well as provide a range of opportunities for professional and life experiences.
• Equiti is an equal opportunity employer.
• “Equiti” refers to a group of companies consisting of seven regulated financial services companies licensed to operate in the respective jurisdictions of their incorporation, in addition to our tech and marketing hubs.
• Equiti has presence in Africa, Europe, and the Middle East.