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Payments Client Service Account Manager - Associate

JPMorgan Chase
Mumbai, IND
Full-time
Manager · 5+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Job responsibilities

  • Manage a portfolio of corporate clients as a service relationship manager, supporting day-to-day payments servicing needs.
  • Act as the primary point of contact for escalations and prioritisation requests, including support for large-value and complex transactions.
  • Troubleshoot client issues by partnering with operations and technology teams, driving timely resolution and clear communication.
  • Manage account maintenance-related requests and help improve client interaction flows through process enhancements.
  • Track key performance indicators and service metrics, identifying themes and driving actions to improve service outcomes.
  • Support transformation initiatives that enhance client experience and operational efficiency.
  • Build and maintain strong client relationships through proactive engagement and consistent follow-through.

Required qualifications, capabilities, and skills

  • Bachelor’s degree.
  • Minimum 5 years of experience working in client servicing roles at a banking institution.
  • Strong understanding of payments and global cash management products.
  • Knowledge of payments clearing and settlement channels, including real-time gross settlement, national electronic funds transfer, national automated
  • clearing house, Society for Worldwide Interbank Financial Telecommunication, Clearing House Interbank Payments System, and Federal Reserve clearing.
  • Strong interpersonal and relationship management skills, with a client-first mindset.
  • Ability to work independently and provide day-to-day guidance to others to deliver results.
  • Strong analytical skills to manage service metrics and performance reporting.
  • Strong collaboration skills to coordinate effectively across internal teams.

Preferred qualifications, capabilities, and skills

  • Experience managing corporate clients; exposure to client onboarding and/or partnering with sales teams is an advantage.
  • Experience supporting banking transformation initiatives or process improvements.
  • Proactive, solution-oriented mindset with focus on identifying root causes and driving sustainable fixes.

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