Payment Processing Specialist

The Role

Key Responsibilities

• Process and manage payment transactions with high accuracy and efficiency
• Investigate and resolve delayed, failed, or missing payments across various payment systems
• Coordinate with Payment Service Providers (PSPs) to ensure seamless transaction flow
• Work closely with Sales teams to ensure proper payment protocols and share accurate banking details
• Maintain and update a database of banking details, tracking availability and status
• Record all fund movements in CRM (Deposits, Withdrawals, Refunds, Bonuses, Credits)
• Handle KYC documentation for CRM and payment providers
• Maintain detailed reconciliation reports and transaction records for audit readiness
• Analyze payment data to identify trends, irregularities, and insights for reporting
• Ensure full compliance with AML/CFT policies and regulatory standards
• Collaborate with internal teams (Sales, Compliance, Finance, CRM) to resolve payment queries efficiently

Requirements

• Proven experience in payment processing / payment operations, preferably in Fintech or Forex industry
• Strong understanding of international banking systems (UK banking experience preferred)
• Experience working with PSPs, transaction monitoring, and reconciliation
• Familiarity with KYC, AML/CFT compliance standards
• Proficiency in Excel and CRM systems
• Strong analytical and problem-solving skills
• Excellent communication and coordination abilities
• Ability to work in a fast-paced, high-volume environment
• About the company
• Growth West Marketing is a strategic growth and digital performance agency dedicated to helping businesses scale sustainably and competitively.
• The company specializes in designing and executing data-driven marketing strategies that accelerate customer acquisition, strengthen brand visibility, and boost long-term revenue performance.
• Unlike traditional marketing firms that focus solely on brand exposure, Growth West adopts a comprehensive full-funnel methodologyintegrating customer insights, analytics, targeted campaigns, conversion optimization, and retention strategies.
• This ensures measurable outcomes, improved operational efficiency, and stronger returns on marketing investments.
• Key Competencies Include: Growth Strategy Development Tailored strategies that fully align marketing activities with organizational objectives, sales targets, and product direction.
• Customer Acquisition & Retention Multi-channel digital marketing initiatives designed to attract qualified prospects and cultivate long-term client relationships.
• Analytics & Performance Optimization Leveraging real-time performance data, Growth West continuously refines campaign execution, budget allocation, and channel effectiveness to maximize ROI.
• Conversion Rate Optimization Enhancing user experience, refining customer journeys, and optimizing engagement funnels to improve conversion performance at every stage.
• Growth West Marketing is driven by a commitment to elevate brands, optimize marketing investments, and deliver scalable, sustainable growth.
• Its strategic, analytical, and results-oriented approach makes it an ideal partner for businesses seeking accelerated expansion and competitive advantage in today's digital landscape.