Payment Platform Manager – Stripe

Act as internal product owner for Stripe, Recurly, and PayPal — and as Digital Science's primary point of contact for Stripe .

Document and maintain standard operating procedures — for payment platform configuration, integrations, and change management.

Monitor and improve checkout authorisation rates and overall payment conversion.

Lead the rollout of Alternative Payment Methods — (e.g. Apple Pay, Google Pay, UPI, Pix) to widen coverage and improve conversion in relevant markets.

Own retry and dunning logic for failed payments — and support foreign exchange strategy for cross-border payment flows.

Manage dispute and chargeback processes — and configure and monitor fraud tooling (e.g. Stripe Radar, 3D Secure) to balance fraud prevention with conversion.

Own PCI-DSS compliance for payment processing — and triage and resolve causes of conversion drop-off.

Own and develop the commercial relationship with Stripe and other payment vendors — including contract and pricing discussions.

Build cost-benefit analyses for payment infrastructure decisions — such as the business case for an EU Stripe instance.

Partner with Revenue Operations, Product, and B2C Commercial teams — to align payment strategy with commercial and product priorities.

Provide payment analytics and reporting — to Finance Business Partnering and B2C leadership to support decision-making.

Act as project owner for the phased extension of payment platform ownership — across Recurly, PayPal, and any adjacent B2B payment adjacencies as they arise.

Identify and implement process improvements and automation opportunities — within payment operations.

Checkout authorisation rates and overall payment conversion improved against baseline, contributing to the targeted 1%+ uplift in B2C payment volume.

Alternative Payment Methods rolled out to plan in target markets, with adoption and conversion tracked and reported.

Disputes, chargebacks and fraud managed within agreed risk tolerances, with PCI-DSS compliance maintained at all times.

Stripe and other payment vendor relationships (contract, pricing) actively managed, with cost-benefit analyses delivered to support infrastructure decisions.

Payment analytics and reporting delivered accurately and on schedule to Finance Business Partnering and B2C leadership.

3–5+ years of experience in payment operations, e-commerce, or fintech.

Deep working expertise with Stripe , including Billing, Radar, and Sigma (or equivalent payment platform tooling).

Data-driven, with working proficiency in SQL and BI/analytics tools.

Technically fluent and operationally rigorous, comfortable working with engineering and product teams on payment integrations.

Strong communicator, able to translate payment performance into clear commercial and financial narratives.

Working knowledge of PCI-DSS and payment compliance requirements.

Treats payment platform performance as a P&L lever, not just an operational task.

Stays comfortable in the technical detail of payment gateways, APIs, and fraud tooling, applying an AI-first mindset to problems and processes.

Balances conversion optimisation with fraud, dispute, and compliance risk through sound risk awareness.

Works effectively with Product, Commercial, and Finance stakeholders without formal authority over them, taking ownership and accountability for outcomes.