Payment Operations Specialist | Payment Systems Analyst
Role Overview
Combines payment operations expertise with systems analysis to support reliable, secure, and efficient payment services.
The role covers transaction processing, reconciliation, investigations, system improvements, and cross-functional initiatives.
Employment type is full-time; the posting describes the level as mid-level to senior.
Key Skills for This Role
Full Job Posting
Role overview
Combines payment operations expertise with systems analysis to support reliable, secure, and efficient payment services.
The role covers transaction processing, reconciliation, investigations, system improvements, and cross-functional initiatives.
Employment type is full-time; the posting describes the level as mid-level to senior.
Payment operations and analysis
- Monitor payment activity and manage authorization, processing, settlement, refunds, reversals, and adjustments.
- Investigate transaction failures, reconcile platforms and records, resolve discrepancies, and report operational performance.
- Analyze system incidents, coordinate technical investigations, and support root-cause analysis and corrective actions.
- Document business requirements and specifications; participate in UAT and validate payment-system changes.
- Support payment-system integrations, automation, process improvements, risk controls, incident communications, and cross-functional projects.
Qualifications and experience
- Bachelor’s degree in Finance, Business, Accounting, IT, Computer Science, Economics, or a related field.
- Experience in payment operations, banking operations, FinTech, payment systems, business analysis, or a related discipline.
- Strong knowledge of payment processing, transaction lifecycles, settlement, reconciliation, refunds, and chargebacks.
- Experience with gateways, processors, banking platforms, financial transaction systems, and transaction analysis.
- Understanding of electronic payment methods, business requirements, functional specifications, process flows, and test cases.
- Strong problem-solving, attention to detail, communication, documentation, and stakeholder-management skills.
Tools and additional qualifications
- Familiarity with SQL, Excel, Power BI, Tableau, or other analysis and reporting tools is advantageous.
- Payment-industry standards and regulatory requirements knowledge is advantageous; relevant certifications are advantageous.
- UAT, system testing, implementation, or payment-platform upgrade experience is sought in the requirements.
Offer
- The posting offers competitive salary and comprehensive employee benefits, without specifying an amount or pay cadence.
- Offers exposure to modern payment technologies, digital payments, banking platforms, FinTech operations, and transformation projects.
- Professional development, certification training and support, and a collaborative cross-functional environment are described.
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