Payment Markets Network Analyst – Connect

Overview

Responsibilities

• Working closely with your peers, you will support a diverse range of incidents or issues in order to meet service availability SLAs. Working on a shift rota (12-hour day/night shifts) providing 24 x 7 x 365 operational support, you will be responsible for:
• Monitoring and management of the Global TNS Payments network.
• Responsible for monitoring the health of network connectivity and performance.
• Monitoring and troubleshooting Linux servers hosting our payment application tools.
• Monitoring and troubleshooting of the IP transport network.
• Logging all service incidents in the incident management system.
• Working all assigned tickets through to resolution, whilst providing timely escalation, communication, and updates throughout the lifecycle of the incident ticket.
• Working closely with internal technical support groups and third-party organisations in support of any given service incident.
• Post-incident impact analysis/support.
• Support of change management activities.

Qualifications

• Required technical skills:
• Previous experience working in a network operations centre or technical support role.
• Experience with a ticketing system for fault tracking, for example ServiceNow or Salesforce.
• Experience with Linux operating systems and command-line interface.
• Experience with Fortinet – (FortiGates and FortiSwitch hardware, FortiManager and FortiAnalyzer management platforms).
• Understanding of SD-WAN solutions and cloud-based solutions (AWS, Azure).
• Experienced with Cisco routers and switches.
• Understanding IP routing protocols such as BGP, EIGRP, OSPF.
• Required soft skills:
• Analytical approach to fault-finding with a proven ability to diagnose network problems.
• Tenacious and inquisitive in investigating and applying corrective action.
• Good personal organisational and developed time-management skills.
• Ability to work under pressure.
• Professional working attitude – strong ability to communicate effectively with local and remote team members.
• Desirable knowledge:
• Payments industry knowledge.
• TLS/SSL protocol understanding (SSL certification, key exchange, CA).
• Understanding of cellular radio (3G/4G) and roaming operations.
• Internet-based operations – DNS, CDN, VPN and IPSEC protocols.
• Working knowledge of network monitoring/event management systems, for example SolarWinds, Splunk, ThousandEyes.
• ITIL knowledge/foundation certification.
• If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
• TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.