Payment Collection Specialist

Overview

About The Role

Key Responsibilities

• Follow up with clients on outstanding invoices through phone calls, emails, and site visits when required.
• Prepare and send payment reminders, statements of account, and collection letters.
• Monitor customer accounts and maintain accurate aging reports.
• Coordinate with the Sales, Projects, and Accounts departments regarding payment status and customer issues.
• Resolve payment discrepancies and assist in settling billing disputes.
• Arrange and follow up on cheque collections and payment schedules.
• Maintain proper records of all collection activities and customer communications.
• Escalate long-outstanding accounts to management for further action.
• Prepare weekly and monthly collection reports for management review.
• Build and maintain professional relationships with customers to facilitate smooth collections.
• Support the finance department in account reconciliations and cash flow monitoring.

Requirements

• Bachelor’s Degree or Diploma in Accounting, Finance, Business Administration, or a related field.
• Minimum 3 years of UAE experience in payment collection, credit control, or accounts receivable.
• Previous experience in contracting, electromechanical, construction, or trading companies is highly preferred.
• Strong negotiation, communication, and follow-up skills.
• Proficiency in Microsoft Office, especially Excel.
• Experience with ERP or accounting software (Zoho Books experience is an advantage).
• Ability to work independently and achieve collection targets.
• Valid UAE driving license is preferred.

Skills

• Excellent communication and negotiation skills.
• Strong organizational and time-management abilities.
• Problem-solving and conflict-resolution skills.
• Attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.

Application Question(S)

• Do you have a previous experience in payment collection
• Do you have experience in credit control and account receivable
• Do you have experience following up with customers for outstanding payments by phone, email, and in person?
• What is the total value of receivables that you have managed at one time?
• Describe a difficult collection case you handled and how you successfully recovered the payment.
• Can you join immediately ?