Patient Support Representative

About Amazing Care Pediatric Outpatient Therapy:

Schedule:

• Monday - Friday: 8:00am-5:00pm
• 40-hours Per Week
• Pay: $21.00 - $22.00 Per Hour

Key Responsibilities:

• Greet incoming patients in a friendly and professional manner.
• Answer all incoming calls in a friendly and professional manner.
• Collect co-pays and balance owed at the time of visit in accordance with patient insurance guidelines.
• Obtain complete and accurate information from the patient for billing and demographics purposes.
• Schedule patients, greet and announce patients and visitors, and direct them as needed.
• Update patient registration information.
• Keep waiting and patient areas clean and tidy throughout the clinic.
• Work effectively as part of a highly professional team.
• Perform other duties as assigned.

Requirements

• Medical office receptionist experience with heavy scheduling, at least 1-2 years.
• 1-2 years of experience as a receptionist, preferably in a medical office.
• Bilingual in Spanish is highly preferred.
• Bachelor's Degree preferred, High School Diploma or High School Equivalency required.
• Strong computer skills, including experience with Microsoft applications and Google Docs.
• Demonstrated ability to be courteous and respectful when interacting with patients and family members.
• Maintain patient confidentiality in accordance with policy and procedure and HIPAA requirements.
• Attention to detail.
• EMR experience is preferred.
• Understanding of medical insurance is preferred.

Benefits

• Medical, dental, and vision insurance (available the first day of the month following 30 days of employment)
• Company paid life insurance, with voluntary buy-up options
• Short/Long term Disability, Accident, Critical Illness, and Hospital Indemnity coverage
• Generous Paid Time Off (PTO)
• 401K
• Work-life balance: Flexible scheduling to fit your individual and family needs
• Exceptional orientation and training program, including ongoing support and mentorship
• HERO employee recognition program
• Referral bonus
• Every visit matters. Every team member counts. Together, we’re AMAZING.
• If you’re compassionate and ready to make a meaningful difference in a pediatric clinic setting, we’d love to hear from you.

Preferred Qualifications

• Bilingual in Spanish is highly preferred.
• Bachelor's Degree preferred, High School Diploma or High School Equivalency required.
• EMR experience is preferred.
• Understanding of medical insurance is preferred.