Patient Support/Engagement Manager

What you ll do

• Advance patient centricity: Build a deep, actionable understanding of patient journeys and priority barriers relevant to AZ s portfolio, embedding the patient voice across therapy areas.
• Scan and innovate: Stay ahead of industry trends to continuously improve and deliver innovative patient solutions that elevate self management and outcomes.
• Translate insights into strategy: Partner with cross functional teams (CFTs) to convert insights into robust patient journeys, strategies, and compliant content across therapy areas.
• Lead patient programs end to end: Design, launch, and optimize patient support programs from awareness through wellness, ensuring strong governance and adherence.
• Own channels and services: Manage disease awareness channels, services, and campaigns especially through digital health solutions to ensure flawless execution.
• Build digital journeys: Develop digital personas and journeys that empower diverse patient groups and improve experience and adherence.
• Institutionalize patient centric culture: Coach teams, uplift capabilities, and define metrics that evidence impact on patient outcomes while aligning with AZ values and policies.
• Governance and compliance: Partner with medical governance to ensure policies are accurate and evolving; maintain full compliance with internal/external standards.
• External partnership: Serve as AZ s point with advocacy groups, and authorities; co create initiatives, coordinate on disease awareness materials, and cultivate trust across the ecosystem.
• Operational excellence: Lead tactical plans, manage agencies and budgets effectively, and drive continuous improvement.
• Accountabilities:

You will lead cross functional collaboration to embed patient insights into policy planning and solution design. Acting as the organizational expert on patient perspectives, you will apply experience mapping to shape strategy, partner with advocacy groups to strengthen policy impact, and orchestrate compliant, impactful patient communications and disease awareness campaigns. You will champion the patient voice in decision making and engagement at every stage.

Essential for the role Internally and Externally

• Education: Bachelor s degree in Pharmaceutical Sciences, Medicine, or a relevant field.
• Experience: 5 7+ years in the pharmaceutical industry with proven project/program management oversight in healthcare.
• Minimum 3 years of experience in the medical field.
• Patient engagement: Demonstrated experience in patient engagement roles is required; digital experience is preferred.
• Innovation track record: Evidence of delivering innovative patient solutions that improve experience and outcomes.
• Leadership in matrix: Ability to lead across large, complex, culturally diverse matrix organizations without direct authority.
• Relationships & advocacy: Strong relationship development and management skills; patient advocacy experience preferred.
• Insights expertise: Experience with patient insights research is a strong advantage.
• Compliance & ethics: High ethical standards; familiarity with local and global compliance requirements.
• Problem solving: Ability to resolve conflict and independently navigate complex, cross functional challenges.
• Cultural fluency: Highly developed cultural sensitivity; experience working across regions and global teams.
• Operational rigor: Attention to detail, planning, project management, budgeting, and effective agency management.
• Leadership skills
• Communication: Excellent interpersonal, verbal, written, and pre