Patient Support Coordinator

As a Patient Support Coordinator, you will be the first point of contact for patients with pharmacy and medication-related queries, ensuring they receive clear, accurate and timely information.

You will work closely with our Pharmacy, Clinical and wider Patient Support teams to resolve issues, provide updates and help ensure patients receive their medication safely and efficiently.

This is a telephone-heavy role where you will manage a high volume of patient enquiries, often involving sensitive or complex situations. You will need to balance empathy with efficiency, ensuring every patient feels listened to while maintaining the accuracy and standards expected within a regulated healthcare environment.

Acting as the first point of contact for patients, primarily over the telephone, providing professional, compassionate and accurate support.

Managing patient enquiries relating to prescriptions, medication availability, deliveries and potential delays.

Taking ownership of patient queries, working proactively to resolve issues and keeping patients informed throughout.

Working closely with our Pharmacy team to investigate and resolve medication-related concerns.

Liaising with Pharmacy Dispensers regarding stock availability, prescription processing and dispensing queries.

Supporting communication between patients, Pharmacy, Clinical teams and healthcare professionals to ensure information is shared accurately and efficiently.

Providing appropriate guidance on prescription processes and medication-related queries, escalating clinical questions to qualified healthcare professionals.

Recognising when patients require additional support and escalating complex or sensitive issues to the appropriate teams, including Clinical Governance.

Maintaining accurate and detailed records of patient interactions, ensuring all information is documented in line with internal policies and regulatory requirements.

Collaborating with remote colleagues to support tasks that require action on site.

Working collaboratively across teams to improve the patient experience and support the safe and timely delivery of medication.

We are looking for someone who genuinely enjoys supporting people, takes pride in delivering excellent service and understands the importance of getting the details right.

Previous experience working within healthcare, pharmacy or another highly regulated environment.

Experience supporting patients or customers with sensitive, complex or time-critical enquiries.

Competitive salary

25 days' annual leave, increasing to 27 days after one year and 30 days after two years, plus bank holidays

5% matched pension contribution

Cycle-to-work scheme

Opportunities for professional development and career progression

A supportive and collaborative working environment

The opportunity to make a meaningful difference to patients' lives

Montu UK is a leading digital health company specialising in cannabis-based prescription medicines (CBPMs).

We are committed to transforming patients' lives by improving access to safe, effective treatments and delivering an exceptional standard of care.

As we continue to grow, our focus remains on building a service that puts patients first. Every team across Montu plays an important part in making that happen, from our clinicians and pharmacy professionals to the people supporting patients every day.

Joining Montu means becoming part of a growing organisation where your contribution matters, your ideas are valued and you have the opportunity to develop your career while making a genuine difference.

If you are passionate about helping people, enjoy problem-solving and want to be part of a team where the work you do really matters, we would love to hear from you.