Patient Services Specialist

What You Bring

• A patient-first mindset: You treat every interaction with empathy, respect, and genuine concern for patient needs.
• Strong communication and team-oriented approach: You communicate clearly, listen actively, support patients and teams with professionalism and empathy, and contribute to smooth, collaborative front desk operations.
• Attention to detail: You accurately collect, process, and maintain patient demographics, insurance information, medical histories, consent forms, and payments with accuracy and care.
• Adaptability and composure: You stay calm under pressure in high-volume environments, manage competing priorities, and handle sensitive or challenging situations with professionalism.
• Reliability, accountability, and problem-solving: You take ownership of your work, follow through on commitments, consistently arrive prepared and ready to support the team, contribute to a positive culture, and help resolve scheduling, billing, and patient flow issues while maintaining a positive patient experience.

What You'll Gain

You're a Strong Fit if You Have

Benefits

• Your health, happiness and future matters!
• At SimonMed Imaging, we offer:
• We believe in preventative care for everyone including our team – SimonMed provides free, whole-body scans to each member
• Competitive wages
• No nights/no calls/no weekends
• Cross training opportunities
• Medical, dental, and vision insurance
• 401(k) eligibility
• Pet Insurance
• Paid holidays
• PTO
• Sick Time

Additional information

Qualifications

• A patient-first mindset: You treat every interaction with empathy, respect, and genuine concern for patient needs.
• Strong communication and team-oriented approach: You communicate clearly, listen actively, support patients and teams with professionalism and empathy, and contribute to smooth, collaborative front desk operations.
• Attention to detail: You accurately collect, process, and maintain patient demographics, insurance information, medical histories, consent forms, and payments with accuracy and care.
• Adaptability and composure: You stay calm under pressure in high-volume environments, manage competing priorities, and handle sensitive or challenging situations with professionalism.
• Reliability, accountability, and problem-solving: You take ownership of your work, follow through on commitments, consistently arrive prepared and ready to support the team, contribute to a positive culture, and help resolve scheduling, billing, and patient flow issues while maintaining a positive patient experience.
• What You'll Gain
• Purpose-driven work: Your role is essential to patient care, ensuring every individual is welcomed, supported, and guided through a smooth and compassionate access experience from the very start of their visit.
• A collaborative team environment: Partner with clinical, operational, and support teams focused on delivering exceptional patient experiences.
• Growth opportunities: Gain experience in healthcare operations, patient access, and medical administration within a growing organization.
• You're a Strong Fit if You Have
• Strong computer and data entry skills
• Ability to multitask in a fast-paced environment
• Excellent verbal and written communication skills
• High school diploma or equivalent required

Preferred Qualifications

• 1+ years of customer service, patient access, medical office, or call center experience preferred
• Experience with scheduling, insurance verification, or healthcare registration processes preferred
• Experience working with EMR/PM systems preferred