Patient Services Representative

Be a part of a world-class academic health-care system at UChicago Medicine as a Patient Services Representative in our Medical Oncology department. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

Under general supervision schedules hospital procedures/services, performs reservation, preadmission, registration, discharge, and transfer processes. Performs customer service functions, assists patients with financial/billing questions, and performs collection functions.

Essential Job Functions

• Receives and greets patients courteously and pleasantly upon arrival
• Interviews patients by telephone or in person to collect demographic, guarantor, insurance and financial data required for billing
• Mail or telephones appointment reminders to patients
• Verifies insurance coverage, hospital dates, explains hospital policies, responsibilities for payment, and credit policies
• Financially counsels patients and families, collecting or making payment arrangements at the time of preadmission or registration. Documents all account activity to ensure proper billing
• Identifies patients unable to meet complexity/payer mix requirements; provide assistance to identify a community resource for follow up care that matches their clinical needs and personal priorities
• Obtains authorization from managed care companies to cover outpatient services. Obtain pre-certifications as required by the Plan. Works with UCH managed care office to identify and interpret contracts governing patient care
• Collects referral from patients, enters information into EPIC data base, and forwards original to billing for appropriate recording
• Prepares various correspondence and reports, clinic consultation notes, referral letters, and other departmental correspondence. Maintains appropriate files of all correspondence
• Initiates problem solving to resolve patient questions/complaints, and refers escalated concerns to appropriate sources for resolution
• Performs other duties assigned

Required Qualifications

• High School Diploma or equivalent
• Five years of related work experience in customer service
• At least two years of experience in hospital patient accounting processes and hospital information systems or related work experience
• Knowledge of scheduling templates, insurance verification, third party collection procedures, and responding to insurance and related companies on behalf of the patient
• Knowledge of hospital billing and collection processes
• Excellent writing, verbal communication, organizational, and customer service skills
• Ability to work effectively on multiple tasks simultaneously, works independently, use discretion and good judgment, and handle confidential information accordingly
• Ability to type 35 words per minute
• Proficient in Microsoft Office products and applicable systems

Preferred Qualifications

• Bachelor’s Degree
• Proficiency with patient-facing technology, including check-in kiosks, basic troubleshooting, and assisting patients with electronic registration
• Compassionate, empathetic, and patient-centered approach to patient interactions

Position Details

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: Rotational Dayshift (6:00 am – 6:00 pm), Monday - Friday, No weekends
• Work Location: Hyde Park
• Unit/Department: Radiation Oncology
• CBA Code: 743 Clerical

In this role, we anticipate that you will generally work approximately 40 hours per week. We anticipate that you will generally be scheduled to work the Rotational Day shift (8-hour shifts), from approximately 6:00 am - 6:00 pm and will not be scheduled for on-call shifts. We anticipate you will be scheduled to work 100% at the Hyde Park campus. The days of the week that you are scheduled will not vary, but we anticipate that you will be scheduled to work Monday – Friday.