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Patient Services Coordinator I - Urology

Mount Sinai Health System
USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Qualifications

  • Some college; Bachelors degree preferred
  • 3 years healthcare/customer service or relevant experience

Responsibilities

  • Works cohesively with the Primary Care Provider to facilitate patients care plan by participating in daily huddles/monthly case discussions, facilitating appointments and coordinating information and continuing care requirements.
  • Collaborates with other clinical staff, to resolve issues impacting patients care progression.
  • Monitors and updates dashboard with reminders and alerts, to organize daily tasks such as: visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments and resolving billing errors (when applicable).
  • Contact insurance carriers for patients pre-certification; consults with Department/Practice Manager with respect to patients needs or addressing escalated issues.
  • Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers.
  • Works as liaison with Physicians, patients and clinical staff to connect patients with relevant internal/external resources.
  • Provides recommendation for process/service improvement to promote patients satisfaction and address issues.
  • Performs other duties as assigned.

Preferred Qualifications

  • Some college; Bachelors degree preferred

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