Patient Service Representative

• Greet patients & caregivers, providing welcoming and professional customer service.
• Schedule & reschedule patient appointments as needed.
• Chart preparation for following business day.
• Verifying eligibility & benefits: Listing co-pay, deductible, coinsurance on fee ticket. Obtaining prior authorizations or referrals as required for patient visit. Notify patients at check in if they will have to pay a deductible or co-insurance at checkout.
• Listing co-pay, deductible, coinsurance on fee ticket.
• Obtaining prior authorizations or referrals as required for patient visit.
• Notify patients at check in if they will have to pay a deductible or co-insurance at checkout.
• Collect all monies due at time of service and post payments collected from patient copays & balances.
• Maintain public spaces, such as waiting rooms to ensure they are clean, comfortable and organized.
• Competently navigate and use all computer applications, including practice management systems, EMRs, internet-based applications and standard office applications.
• Assist patients at check in, including, but not limited to: Confirming/entering patient demographics into the practice management system. Assisting patients in completing consents, forms & obtaining copies of identification and insurance cards. Document and call no shows.
• Confirming/entering patient demographics into the practice management system.
• Assisting patients in completing consents, forms & obtaining copies of identification and insurance cards.
• Document and call no shows.
• Assist patients at check out, including but not limited to: Collecting & posting payments from deductibles, elective procedures & cosmetic treatments. Assisting with product sales. Scheduling follow up appointments as directed by the providers/clinical staff. Document and call no shows as needed. Scan completed fee ticket into patients’ chart at end of visit.
• Collecting & posting payments from deductibles, elective procedures & cosmetic treatments.
• Assisting with product sales.
• Scheduling follow up appointments as directed by the providers/clinical staff.
• Document and call no shows as needed.
• Scan completed fee ticket into patients’ chart at end of visit.
• End of day fee ticket, batch submission and cash reconciliation with the highest degree of accuracy.
• Call center offices: All front desk staff logged in daily into the communication portal, and stay in close contact with call center.
• Process and submit medical records request in accordance with HIPAA guidelines.
• Distribute faxes as received to appropriate parties.
• Relay updates and information between patients, staff members and providers as needed in order to maintain a smooth patient flow, and service patient needs in a timely manner.
• Other duties as assigned by management from time to time.
• High school diploma or equivalent required.
• Minimum of one (1) year of customer service experience required.
• Healthcare experience preferred.
• Prior experience in a Dermatology practice is a plus.
• Bilingual (Spanish-speaking)

are a plus; not required

• Professional, courteous, and patient-focused demeanor.
• Excellent verbal and written communication skills.
• Strong active listening skills with the ability to understand, clarify, and appropriately respond to patient questions and concerns.
• Detail-oriented with a high degree of accuracy and organizational skills.
• Ability to effectively manage multiple tasks and priorities in a fast-paced, ever-changing environment.
• Strong interpersonal skills with the ability to build positive relationships with patients, providers, and team members.
• Ability to remain professional, adaptable, and composed in challenging situations.
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplemental health benefits
• Paid time off
• Holidays
• Retirement plan (401k)