Patient Service Representative

As a Patient Service Representative, you will serve as the first point of contact for patients both in person and over the phone.

You’ll play a vital role in scheduling, registration, insurance verification, and ensuring a warm and welcoming experience.

This float position provides coverage across the JPCHC network, requiring reliable transportation and flexibility to support multiple practice sites.

Job Responsibilities (include but are not limited to):

• Greet and assist patients and families in a professional and friendly manner

• Schedule patient appointments and manage inbound calls (answered by third ring)

• Collect and verify patient demographics and insurance information in the Electronic Health Record (EHR)

• Determine patient eligibility for financial assistance programs and obtain required documentation

• Collect patient co-payments and follow JPCHC’s money handling procedures

• Assist with medical record requests, correspondence, and message response within one business day

• Maintain cleanliness and organization of the patient waiting area

• Provide coverage across JPCHC locations during staffing shortages

• Participate in departmental and organizational meetings

• Perform other duties as assigned