Patient Service Representative

Surgery Partners is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified people or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact [email protected]

JOB TITLE: Patient Service Representative

POSITION SUMMARY:

The Patient Service Representative handles inbound and outbound calls in a timely and effective manner. The position will promote the business processes and support a standard of excellent patient care relating to innovative and superior vision correction care

ESSENTIAL DUITIES AND RESPONSIBILITIES:

The essential functions include, but are not limited to the following:

Addresses patient inquiries and concerns about appointment scheduling, company services, insurance coverage and payment methods

Gathers relevant information based on qualifying questions of patients to determine priority of need and proper place of treatment

Participates in the recall of patients who have been inactive for an interval established by the Director of Patient Services

Works with supervisor to ensure goals are being met such as scheduling and patient satisfaction

Counsels patients and answers questions related to procedures and/or billing on an as needed basis

Creates and provides a positive, accountable and inspired work environment for others

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

High School Diploma or GED

2+ years of customer service in a fast-paced environment

Must be organized and a team player

Excellent oral and written communications skills are a must

Self-motivated with a strong work ethic and goal driven