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paradox

Patient Scheduling Coordinator

OrthoArizona
Peoria, USA
Full-time
Entry
Onsite
Discovered 1 months ago

Full Job Posting

  • Answer phone in prompt, courteous and helpful manner, screen, and route calls if applicable.
  • Make sound decisions on how to best assist the patient based on their needs, presented questions, or issues.
  • Collect important patient data to ensure ease of scheduling.
  • Verify insurance is active, and update insurance information as needed prior to scheduling.
  • Schedule appointments accurately in conjunction with provider protocols and patient’s needs.
  • Have a deep understanding of the most up to date provider protocols and anticipate changes in protocols.
  • Create patient note in the EMR with the correct medical terminology associated with issues the patient presented.
  • Research and understand patient record for proper referral and/or imaging documentation, while answering related questions regarding patient charts.
  • Meet individual quotas and key performance indicators (KPIs), as well as assist in accomplishing team goals.
  • Continue to expand knowledge of practice management software as updates occur.
  • Follow all Standard Operating Procedures.
  • Understand/Perform training on practice management software.
  • Other duties as assigned.
  • *Using state or federally regulated websites may require personal login credentials.
  • Excellent customer / patient service skills.
  • Deep understanding and Knowledge of medical terminology.
  • Working knowledge of computer programs.
  • Excellent written and verbal communication skills.
  • Minimum Qualifications:
  • High School diploma or GED.
  • Preferred Qualifications:
  • Prefer one-year medical office experience.
  • Bilingual is a plus.
  • Basic phone handling skills. Contact Center experience.
  • Basic knowledge of insurance plans and the specialty referral process.
  • Robust paid time off package including, sick time, holidays, & paid time off!
  • Medical with multiple different plan options.
  • Health Savings account + company contributions.
  • Dental & Vision insurance.
  • Pet insurance.
  • ID Theft protection & Legal assistance.

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