Patient Relations Representative (Elk Ridge) - Flagstaff Fourth Street - Behavioral Health Administration

Greets and check-in patients, monitor and respond to the patient portal, verify patient demographics, insurance documents, referrals, and enters data and changes into EHR (Practice Management) System.

Scans documents daily.

Schedules Telehealth appointments and other internal specialties as needed.

Answers phone, makes appointments and follow-up appointments, direct calls to appropriate parties, and takes messages for providers and other clinic staff.

Sorts and distributes mail on a daily basis.

Confirms the accuracy of the responsible provider who will receive the documents.

Follows the most current scanning workflow to ensure quality patient care.

Verifies accuracy of open tickets by pulling billing charges/holds/unretrieved charges.

Provides back-up support for other office positions; re: insurance follow-ups and referrals, etc.

Manages details of multiple provider schedules.

Maintains updated knowledge of local and organizational programs (example:SFS).

Completes update forms for clinic staff and patients on an as needed basis.

Keeps updated on own medical employee health immunizations, annual trainings, as required.

Follows verbal and written instructions.

Consistent review, comprehension and reply of company email and related correspondence.

Education

High School Diploma Or G.E.D.

Experience

7 – 11 months in data processing, clerical/administrative, equipment operation

Fingerprint Clearance Card

Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Certification

In data processing, clerical/administrative, equipment operation

Bilingual (English/Spanish) with the ability to speak, read and write in both languages.

Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

Compassionate Communication

Cultural Competence

Honor Patient Privacy

Service Recovery