Patient Programming / Ambassador Manager

Role overview

Key responsibilities

• Own patient programming strategy and the annual operating plan, including priorities, audiences, objectives, engagement approaches, and success measures.
• Lead ambassador identification, recruitment, onboarding, training, engagement, relationship management, and evaluation.
• Design patient and caregiver programs and experiences, coordinating execution with internal and external partners.
• Use patient insights to inform brand planning; present recommendations and results to brand and commercial leadership.
• Build appropriate partnerships with patient advocacy organizations and external stakeholders.
• Lead agencies and internal partners; establish scopes, deliverables, timelines, and performance expectations.
• Review feedback, insights, engagement measures, and results to improve program design and execution.
• Manage assigned budgets through planning, forecasting, monitoring, and recommended adjustments.
• Partner with Medical, Legal, Regulatory, and Compliance to support appropriate review, consent, privacy, and engagement boundaries.

Qualifications

• Bachelor’s degree required; an advanced degree in business, life sciences, communications, public health, or a related field is a plus.
• Progressive experience in pharmaceutical, biotechnology, healthcare, patient advocacy, patient engagement, or a related field, including leading patient-focused programs and cross-functional initiatives in a regulated environment.
• Experience setting strategy and leading development, execution, and evaluation of patient-focused programs with accountability for priorities, resources, and results.
• Strong understanding of patient privacy, appropriate boundaries, and compliance requirements.
• Experience in CNS, neurology, movement disorders, essential tremor, or another specialty disease area is strongly preferred.
• Patient ambassador, speaker, advocate, influencer, or similar external engagement program experience is preferred.
• Requires relationship-building, stakeholder influence, program management, agency oversight, budget management, data interpretation, and communication skills.

Compensation and benefits

• Annualized base salary range is $205,000–$228,000 USD; placement depends on job-related factors.
• Benefits include medical, dental, and vision coverage, insurance, 401(k) matching, stock incentives, ESPP, discretionary quarterly bonus, wellness benefit, PTO, paid holidays, and company-wide shutdowns.

About Praxis