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Patient Onboarding Associate- Call Center (part time hours)
Luna Physical Therapy
Remote, USA
Part-time
Entry
Remote
USD 16-16 hourly
Discovered 1 months ago
Full Job Posting
- Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
- Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
- Accurately collect and document patient demographics, medical history, insurance, and appointment information.
- Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
- Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
- Adapt to changing processes, technology, and business priorities.
- Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
- Maintain a distraction-free home workspace with reliable high-speed internet.
- Meet established quality, productivity, and performance expectations.
- Office Admin experience, 1 year required
- Demonstrates a high level of customer service and interpersonal communication skills
- Call/Contact center or other high call volume experience, 1 year preferred
- Proficient with Google Suite
- Highly detail-oriented
- Ability to multi-task in a fast-paced work environment
- High School Diploma or equivalent
- Must be able to work in the US without restriction
- Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
- Please Note:
- While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.
- We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.
- To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office.
- Part time hours - Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
- A fun collaborative and supportive work environment with a fast-growing, innovative company.
- Realistic growth opportunities
Please note your TimeZone.
- Monday – Friday (Part-Time Morning) ET: 10:30 AM – 2:30 PM CT: 9:30 AM – 1:30 PM PT: 7:30 AM – 11:30 AM Monday – Friday (Part-Time Mid-Day) ET: 11:30 AM – 3:30 PM CT: 10:30 AM – 2:30 PM PT: 8:30 AM – 12:30 PM Monday – Friday (Part-Time Afternoon) ET: 3:00 PM – 7:00 PM CT: 2:00 PM – 6:00 PM PT: 12:00 PM – 4:00 PM Tuesday – Saturday (Part-Time) ET: 12:00 PM – 4:00 PM CT: 11:00 AM – 3:00 PM PT: 9:00 AM – 1:00 PM Monday, Thursday, Friday, Saturday, Sunday (Part-Time Weekend Shift) ET: 12:00 PM – 4:00 PM CT: 11:00 AM – 3:00 PM PT: 9:00 AM – 1:00 PM
- ET: 10:30 AM – 2:30 PM
- CT: 9:30 AM – 1:30 PM
- PT: 7:30 AM – 11:30 AM
- Monday – Friday (Part-Time Mid-Day) ET: 11:30 AM – 3:30 PM CT: 10:30 AM – 2:30 PM PT: 8:30 AM – 12:30 PM Monday – Friday (Part-Time Afternoon) ET: 3:00 PM – 7:00 PM CT: 2:00 PM – 6:00 PM PT: 12:00 PM – 4:00 PM Tuesday – Saturday (Part-Time) ET: 12:00 PM – 4:00 PM CT: 11:00 AM – 3:00 PM PT: 9:00 AM – 1:00 PM Monday, Thursday, Friday, Saturday, Sunday (Part-Time Weekend Shift) ET: 12:00 PM – 4:00 PM CT: 11:00 AM – 3:00 PM PT: 9:00 AM – 1:00 PM
- ET: 11:30 AM – 3:30 PM
- CT: 10:30 AM – 2:30 PM
- PT: 8:30 AM – 12:30 PM
- Monday – Friday (Part-Time Afternoon) ET: 3:00 PM – 7:00 PM CT: 2:00 PM – 6:00 PM PT: 12:00 PM – 4:00 PM Tuesday – Saturday (Part-Time) ET: 12:00 PM – 4:00 PM CT: 11:00 AM – 3:00 PM PT: 9:00 AM – 1:00 PM Monday, Thursday, Friday, Saturday, Sunday (Part-Time Weekend Shift) ET: 12:00 PM – 4:00 PM CT: 11:00 AM – 3:00 PM PT: 9:00 AM – 1:00 PM
- ET: 3:00 PM – 7:00 PM
- CT: 2:00 PM – 6:00 PM
- PT: 12:00 PM – 4:00 PM
- Tuesday – Saturday (Part-Time) ET: 12:00 PM – 4:00 PM CT: 11:00 AM – 3:00 PM PT: 9:00 AM – 1:00 PM Monday, Thursday, Friday, Saturday, Sunday (Part-Time Weekend Shift) ET: 12:00 PM – 4:00 PM CT: 11:00 AM – 3:00 PM PT: 9:00 AM – 1:00 PM
- ET: 12:00 PM – 4:00 PM
- CT: 11:00 AM – 3:00 PM
- PT: 9:00 AM – 1:00 PM
- Monday, Thursday, Friday, Saturday, Sunday (Part-Time Weekend Shift) ET: 12:00 PM – 4:00 PM CT: 11:00 AM – 3:00 PM PT: 9:00 AM – 1:00 PM
- ET: 12:00 PM – 4:00 PM
- CT: 11:00 AM – 3:00 PM
- PT: 9:00 AM – 1:00 PM
About Luna Physical Therapy
Health Insurance & Managed Care1015 employeesFounded 2018
Private U.S. health-tech company delivering in-home outpatient physical therapy to patients through licensed therapists and technology.
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