Patient Navigator
Full Job Posting
Minimum Qualifications
- High School Diploma.
- 4+ years’ experience working with customers or patients in a professional setting.
- Experience with promoting and selling services to end users.
- Experience in customer service, sales or a similar customer facing role.
- Proficient PC skills.
- Business travel required up to 80%, some overnights.
- Driver’s license and working vehicle required for home visits and travel within 100 miles of designated territory.
- Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
- Ability to travel and be on-site to meet business needs.
Preferred Qualifications
- Bachelor’s Degree.
- Experience with promoting and selling primary care or other healthcare related services to high needs populations preferred.
- Experience in healthcare, specifically educating patients on care models or insurance plans preferred.
- Community health experience.
- Empathy for the burden of kidney disease.
- Annual Salary Range: $51,000 - $60,000
- Final compensation will be determined based on location, experience, and qualifications.
- Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].
- We do not accept unsolicited resumes from outside recruiters/placement agencies. Strive Health will not pay fees associated with resumes presented through unsolicited means.
Responsibilities
- The Patient Navigator is responsible for supporting Strive’s care team to keep patients engaged with our complete care program specifically designed for people with kidney conditions. While most of your patient interactions will come by phone, there will be opportunities to meet patients face to face at their office visits or in their home. Success is measured by scheduling patients for program appointments which will occur through building strong relationships, being an educational resource, and helping navigate questions.
- Proactively outreach to both current and prospective patients primarily through face-to-face activities and outbound phone calling to educate them on the care services available to them and enroll them within an assigned geographic area.
- Build trusting, long-term relationships with patients and appropriately educate on the requirements to enroll with Strive.
- Meet or exceed daily outreach expectations towards outbound calls, connections, and enrollments.
- Present yourself as an educational and empathetic resource to potential patients about our care model that is intentionally built for them.
- Build key internal relationships to escalate patient support needs.
- Face-to-face patient outreach which can include; at home door knocking, at their clinic visits with primary care or specialists, at events or other in-person engagement opportunities as needed.
- Meet with partner nephrologists and practice staff to build credibility of Strive, earn the right to meet patients at their locations.
- Maintain up-to-date client information in customer relationship management (CRM) tool (i.e., Salesforce).
- Maintain long-term relationships with patients (even after enrollment) to positively support patient retention and satisfaction.
- Support the development of established external partner relationships.
- Meet in person with internal and/or external stakeholders to facilitate team and business priorities/opportunities.
- A positive and proactive attitude towards building a business.
- Own your schedule to effectively manage day-to-day responsibilities required to achieve a quarterly target.
- Other duties as assigned.
About Strive Health
Privately held value-based kidney care provider serving CKD and ESKD patients through payors and providers.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Strive Health
Associate, Enrollment (Mon-Thurs + Sat: 10:30a-7p) - Central Time Zone
, USA
How You’ll Make An Impact At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of
System Administrator
Denver, USA
How You’ll Make An Impact At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of
Patient Navigator
Grand Rapids, USA
How You’ll Make An Impact At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of
Patient Navigator
Lansing, USA
How You’ll Make An Impact At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of
Patient Navigator
Bay City, USA
How You’ll Make An Impact At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of
Medical Assistant
Trenton, USA
How You’ll Make An Impact At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of
Sr. Analyst, Financial Planning & Analysis
Denver, USA
How You’ll Make An Impact At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of
Sr. Digital Product Manager
, USA
How You’ll Make An Impact At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of
Associate, Enrollment (Mon-Thurs + Sat: 10:30a-7p) - Central Time Zone
, USA
System Administrator
Denver, USA
Patient Navigator
Grand Rapids, USA
Patient Navigator
Lansing, USA
Patient Navigator
Bay City, USA
Medical Assistant
Trenton, USA
Sr. Analyst, Financial Planning & Analysis
Denver, USA
Sr. Digital Product Manager
, USA