Patient Navigator
Role Overview
The Patient Navigator serves as a dedicated member of the Porch Light Health care team, helping patients overcome barriers that may interfere with their ability to access, engage in, and remain connected to treatment.
Acting as a trusted guide and advocate, the Patient Navigator assists patients in navigating insurance coverage, financial assistance programs, transportation resources, community services, and other social determinants of health that impact recovery and overall well-being.
This role works closely with providers, Patient Care Coordinators, the Call Center, Revenue Cycle, and community partners to proactively identify and resolve challenges before they disrupt treatment.
While not providing clinical services, counseling, case management, or social work services, the Patient Navigator plays a critical role in supporting patient engagement, retention, and successful treatment outcomes.
Full Job Posting
Qualifications
- Preferred Education and Experience
- Associate’s degree in Human Services, Healthcare Administration, Social Work, Psychology, Public Health, or a related field preferred.
- Equivalent combination of education, experience, and demonstrated success working with patients will be considered.
- Experience in healthcare, patient services, customer service, care coordination, patient advocacy, community resources, insurance navigation, or social services preferred.
- Experience supporting underserved, vulnerable, or behavioral health populations preferred.
- Experience working with rural and remote populations, specifically navigating medical, behavioral health, and community services in resource-limited communities.
- Proficiency in insurance eligibility verification, EOB interpretation, and benefit navigation, including deductibles, copays, coinsurance, and out-of-pocket maximums.
- Ability to accurately determine and communicate patient financial responsibility for services. Experience with Medicaid, Medicare, ACA Marketplace, commercial insurance, and financial assistance programs required.
- Required to travel up to 25% of time
- Transportation to and from Regional locations as needed for travel
- Knowledge, Skills and Abilities
- Demonstrated ability to build trust and rapport with patients.
- Strong problem-solving and resource navigation skills.
- Ability to manage multiple patient needs simultaneously.
- Strong organizational and follow-up skills.
- Ability to work collaboratively across departments and community partners.
- Commitment to patient-centered care and recovery support.
- Success Measures
- Medicaid enrollments and renewals completed.
- Insurance coverage interruptions prevented.
- Transportation barriers resolved.
- Community resource referrals completed.
- Patients successfully re-engaged in treatment.
- Reduction in avoidable treatment disruptions due to non-clinical barriers.
- Patient satisfaction and engagement outcomes.
- Time will be split being remote 50% of the time, 25% travel to designated region, 25% in clinic. Standard 40 hours per week, 8:00am - 4:30pm, M-F. Non-exempt hourly.
Required Qualifications
- Work Setting & Hours:
Preferred Qualifications
- Preferred Education and Experience
- Associate’s degree in Human Services, Healthcare Administration, Social Work, Psychology, Public Health, or a related field preferred.
- Experience in healthcare, patient services, customer service, care coordination, patient advocacy, community resources, insurance navigation, or social services preferred.
- Experience supporting underserved, vulnerable, or behavioral health populations preferred.
About Porch Light Health
Outpatient addiction-medicine provider serving people with substance use disorders across Colorado and New Mexico.
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