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Patient Financial Services Representative 4 - Customer Service (Bilingual)

Inova
Virginia, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 2 days ago

Full Job Posting

Minimum Qualifications:

  • Education: Associate Degree or an additional three years of experience appropriate to the position under consideration
  • Experience: 3 years of Experience in revenue cycle, finance, customer service or data analytics
  • 3 years of Experience in revenue cycle, finance, customer service or data analytics

Preferred Qualifications:

  • Bilingual (English and Spanish) strongly preferred to better support a diverse patient population.
  • Deliver exceptional customer service by addressing patient inquiries with professionalism, empathy, and clear communication.
  • Utilize EPIC to review, update, and maintain accurate patient account information.
  • Support a positive patient experience by assisting patients with billing questions, insurance coverage, and financial responsibilities.
  • Review and interpret Explanation of Benefits (EOBs) to resolve patient or insurance discrepancies.
  • Collaborate with insurance providers to verify coverage, process claims, and ensure timely resolution of billing issues.
  • Demonstrate openness to feedback and continuously adapt to improve service quality and efficiency.
  • Perform effectively in a remote work environment, maintaining productivity and accountability.

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