Patient Financial Services (PFS) Manager

Patient Financial Services Manager

Where Your Wellbeing Comes First

The Role

Key Responsibilities

• Provide leadership and oversight for billing, claims processing, payment activity, and denial management.
• Develop and implement controls and policies to ensure accurate accounts receivable balances and timely collections.
• Analyze financial trends and reports to identify systemic barriers to reimbursement and present corrective action plans.
• Monitor aged accounts receivable and payment discrepancies to improve RCM performance.
• Supervise, train, and develop direct reporting staff to foster professional growth and knowledge redundancy.
• Identify opportunities for workflow automation and work closely with IT to optimize practice management systems.
• Ensure full compliance with HIPAA, CMS, IRS, and other regulatory requirements.

Minimum Requirements

• Bachelor’s degree and 5+ years of substantive healthcare RCM experience, including 3+ years of progressive leadership and supervisory experience within back-end billing.
• In lieu of a degree, we will accept: 8+ years of healthcare RCM experience (hospital or physician office), 5+ years of RCM leadership/supervisory experience, and 3+ years specifically leading back-end billing operations.
• Demonstrated competency in payer processes, denial management, operational analytics, regulatory compliance, and process improvement.
• Valid driver’s license and auto insurance.

Preferred Skills

• Outstanding attention to detail, time management, and the ability to work independently within a team.
• Mastery of medical billing terminology and reimbursement methodologies for government and commercial payers.
• Advanced computer skills including practice management software, Microsoft Excel, and Microsoft Word.
• Ability to calculate figures and amounts such as discounts, interest, and basic algebra.
• Exceptional communication skills, with the ability to present information to diverse stakeholder groups and write detailed business correspondence.

Join a Supportive Team