Patient Experience Officer-Longevity Clinic Admin

Promotes a welcoming and friendly atmosphere to the patients and visitors

Ensures greeting patients, relatives, staff and visitors in a professional and courteous manner

Assists in a crisis situation, the practice in controlling the flow of visitors and providing guidance and information to the patients and their family

Manages visitors by communicating the visiting time, amenities available, and services SSMC provides

Explains facility policies and procedures for patients, families and visitors

Assists the patient with their concerns that are not able to be solved by their care team directly

Facilitates sharing patient concerns with an appropriate staff member(s), and assist coordinates the resolution of the case among multidiscipline team if appropriate.

Follows the case until closure, if needed arranging a family meeting between the practice/operations and the patient and/or their family.

Maintains records of patient requests and concerns using the patient experience database system in an efficient manner for quality improvement opportunities

Communicates with patients and relatives in person with excellent standards of customer care

Assists patient with information on how to submit a formal complaint

Maintains confidentiality of patient information in accordance with facility policy

Ensures all written documents are clear and in the appropriate format

Maintains the highest standards of patient care