Patient Experience Consultant

%3Cp class=%22MsoNormal%22 style=%22text-align:center;%22%3E%3Cstrong%3EPatient Experience Consultant%3C/strong%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:center;%22%3E%3Ci%3E%3Cstrong%3EBring your passion to Texas Health so we are Better + Together%3C/strong%3E%3C/i%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Ci%3E%3Cstrong%3E%26nbsp;%3C/strong%3E%3C/i%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EWork Location:%26nbsp;Texas Health Corporate, 612 E. Lamar Blvd., Arlington, TX 76011%3C/strong%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EWork Hours:%26nbsp;Full Time Days (8:00am-5:00pm) for 40 hrs/week (Hybrid work allowed at manager%27s discretion)%3C/strong%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EThis is a hybrid position, with at least 80% local travel to THR locations%3C/strong%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3E%26nbsp;Department Highlights:%3C/strong%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cstrong%3EHybrid Position%3C/strong%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cstrong%3EGain a sense of accomplishment by contributing to a teamwork environment.%3C/strong%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cstrong%3EReceive excellent mentorship, comprehensive training, and dedicated leadership resources.%3C/strong%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EWhat You Will Do:%26nbsp;%3C/strong%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EServes as knowledge, quality and process expert on patient experience improvement. Acts as point of contact for facilities and responds to patient experience inquiries related to measures, analysis, support and interventions. Plans and provides training, expert coaching and observation, knowledge assessment, and skill validation in patient experience improvement for all levels of the organization. Communicates all requirements and commitments for each project. Prepares and presents both oral and written reports and presentations on the progress of the facilities in meeting their patient experience goals. Aids in monitoring, reporting and analyzing patient experience data in order to identify priorities and opportunities for improvement, and reporting on findings to key stakeholders. 60%%3Cbr%3EServes as a change agent on patient experience. Partners with directors and other coaches to establish and sustain Texas Health?%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:Aptos;mso-hansi-font-family:Aptos;%22%3E��%3C/span%3Es patient experience strategic plan. Adopts a proactive approach to identify risk to plan success. Develops and organizes tools, processes and procedures that can be utilized across the system to ensure positive patient experiences. In collaboration with Patient and Family Experience leadership, interfaces with key leadership constituencies to help drive system performance. Applies evidence based knowledge of performance improvement, survey instruments and methodology to work. 15%%3Cbr%3ELeads, facilitates, or participates in facility patient experience teams and improvement activities as assigned or approved by director. Supports other teams?%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:Aptos;mso-hansi-font-family:Aptos;%22%3E��%3C/span%3E work in relation to patient experience outcomes, and supports integration of process improvements across system. 20%%3Cbr%3EOther duties and functions as may be assigned. 5%%3C/p%3E %3Cp%3E%3Cstrong%3EWhat You Need:%26nbsp;%3C/strong%3E%3C/p%3E%3Cp%3E%3Cstrong%3EEducation%3C/strong%3E%3Cbr%3EBachelor%27s Degree Business, health care, or related field. Req%3Cbr%3E%3Cbr%3E%3Cstrong%3EExperience%3C/strong%3E%3Cbr%3E3 Years Experience consulting or coaching evidence-based best practices in patient experience in a health care setting with demonstrated results in improving and sustaining patient satisfaction scores. Req%3Cbr%3E%3Cbr%3E%3Cstrong%3ESkills%3C/strong%3E%3Cbr%3EMust have excellent communication and presentation skills - written and oral; communicating in an open, honest and objective manner. Excellent interpersonal skills, with the ability to interact effectively with a wide variety of stakeholders (including front line staff, senior management, department leaders, clinical staff and physicians) to creatively solve problems, guide and influence people, effectively manage time, operate as a self-starter by being proactive and assertive. Ability to develop and maintain a high level of expertise in the concepts, practice and evolution of service excellence by serving as a trusted subject matter expert and change agent. Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills and a strong attention to detail. Demonstrated experience in patient satisfaction data analysis, report preparation with the ability to deliver effective professional presentations to various groups in order to help motivate and inspire improvement. Requires knowledge of H-CAHPS, CG-CAHPS, and other such patient experience surveys in the public domain that impact public reporting and value-based reimbursement. Strong computer literacy and software experience - Word, PowerPoint, Excel, Adobe Acrobat. Ability to travel to all entity locations throughout the geographic service area covered by Texas Health Resources.%3Cbr%3E%3Cbr%3E%3Cstrong%3ESupervision%3C/strong%3E%3Cbr%3EIndividual Contributor%3Cbr%3E%3Cbr%3E%3Cstrong%3EADA Requirements%3C/strong%3E%3Cbr%3EWorking Outdoors 67% or more%3Cbr%3EWorking Indoors 67% or more%3Cbr%3E%3Cbr%3E%3Cstrong%3EPhysical Demands%3C/strong%3E%3Cbr%3ESedentary%3Cbr%3E%3Cbr%3E%3Cstrong%3ETravel Requirements%3C/strong%3E%3Cbr%3ELocal 80%%3C/p%3E Job Details Primary Location: Arlington Job: Support Services Organization: Texas Health Resources 612 E. Lamar TX 76011 Job Posting: Oct 8, 2026, 9:25:11 AM Shift: Day Job Employee Status: Regular Job Type: Standard Schedule: Full-time