Patient Copay Support Representative
Full Job Posting
Qualifications
- Required Education and Experience
- High School Diploma or GED required.
- Working knowledge of U.S. healthcare insurance concepts, including copays, deductibles, coinsurance, and out-of-pocket maximums, along with general pharmacy and healthcare terminology.
- Strong interpersonal, communication, and customer service skills, with the ability to remain calm and professional during sensitive or difficult interactions.
- Comfort with technology and the ability to navigate multiple applications, databases, CRM tools, and dual monitors while maintaining an effective voice interaction.
- Ability to multitask, follow established procedures, document accurately, protect confidential information, and escalate issues appropriately.
- Preferred Education and Experience
- One to two years of experience in a pharmacy billing call center, retail pharmacy, medical front office, or healthcare-focused customer service environment.
- Active state Pharmacy Technician registration/licensure and national certification such as CPhT /PTCB or equivalent.
- Spanish/English bilingual capability.
- Additional post-secondary education or healthcare-related training.
- Additional Eligibility Qualifications
- Ability and willingness to complete all required Omega, client, and program training, which may include emotional sensitivity, privacy, security, systems, and program-specific training.
- Ability to communicate effectively with patients and healthcare professionals, including physicians, nurses, pharmacists, and pharmacy staff.
Preferred Qualifications
- Preferred Education and Experience
About Omega Healthcare Management Services Private Limited
Private healthcare outsourcing provider delivering revenue cycle and clinical services to providers, payers, and life sciences companies.
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