Patient Copay Support Representative
Full Job Posting
Qualifications
- Required Education and Experience
- High School Diploma or GED required.
- Working knowledge of U.S. healthcare insurance concepts, including copays, deductibles, coinsurance, and out-of-pocket maximums, along with general pharmacy and healthcare terminology.
- Strong interpersonal, communication, and customer service skills, with the ability to remain calm and professional during sensitive or difficult interactions.
- Comfort with technology and the ability to navigate multiple applications, databases, CRM tools, and dual monitors while maintaining an effective voice interaction.
- Ability to multitask, follow established procedures, document accurately, protect confidential information, and escalate issues appropriately.
- Preferred Education and Experience
- One to two years of experience in a pharmacy billing call center, retail pharmacy, medical front office, or healthcare-focused customer service environment.
- Active state Pharmacy Technician registration/licensure and national certification such as CPhT /PTCB or equivalent.
- Spanish/English bilingual capability.
- Additional post-secondary education or healthcare-related training.
- Additional Eligibility Qualifications
- Ability and willingness to complete all required Omega, client, and program training, which may include emotional sensitivity, privacy, security, systems, and program-specific training.
- Ability to communicate effectively with patients and healthcare professionals, including physicians, nurses, pharmacists, and pharmacy staff.
- Security Access Requirements
- Access to protected health information, client systems, CRM/case management tools, telephony applications, payer or pharmacy benefit systems, and other assigned applications may be required based on job duties. All access is subject to Omega and client privacy, HIPAA, information security, and acceptable-use requirements.
- Equal Employment Opportunity:
- Omega Healthcare is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, protected veteran status, genetic information, or any other basis protected by applicable law.
- Omega Healthcare makes reasonable accommodations when needed for applicants and candidates with disabilities or religious observances. If reasonable accommodation is needed to participate in the hiring process, please contact Human Resources at [email protected].
- Other Duties
- This job description is not designed to cover every activity, duty, or responsibility required of the employee. Duties and responsibilities may change at any time with or without notice, and the employee may perform other duties as assigned.
Preferred Qualifications
- Preferred Education and Experience
About Omega Healthcare Management Services Private Limited
Private healthcare outsourcing provider delivering revenue cycle and clinical services to providers, payers, and life sciences companies.
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