Patient Coordinator / Sales

At FAYY Health, we are redefining healthcare by combining excellence, empathy, and innovation.

We are looking for a friendly, organized, and service-oriented **Patient Coordinator / Sales** to be the welcoming face of our clinic and the support our patients can count on.

As the **Patient Coordinator / Sales** at FAYY Health, you will be instrumental in delivering exceptional patient experiences and ensuring smooth operational flow.

Your duties include:

· Respond to patient inquiries via phone, WhatsApp, social media, and email

· Follow up with leads and convert inquiries into booked consultations

· Coordinate appointments and manage doctors' schedules

· Guide patients through their treatment journey from inquiry to post-treatment follow-up

· Explain treatments, packages, and services in a professional and clear manner

· Build and maintain strong relationships with patients

· Handle patient concerns and ensure a high level of customer satisfaction

· Maintain accurate patient records and update CRM systems

· Follow up on missed appointments and inactive leads

· Collaborate with doctors, marketing, and front desk teams to ensure a seamless patient experience.

· Achieve monthly sales and conversion targets

· Prepare quotations, treatment plans, and payment arrangements when required

· Support promotional campaigns and special offers

· **Iranian National (Required)**

· Fluent in **Farsi (Persian)** and English

· Previous experience in sales, customer service, or patient coordination is preferred

· Excellent communication and negotiation skills

· Confident, professional, and customer-focused

· Ability to multitask and work in a fast-paced environment

· Basic computer and CRM knowledge is an advantage

· Competitive salary + attractive commission structure

· Professional development and career growth opportunities

· Supportive and dynamic work environment

· Opportunity to be part of a growing healthcare company