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Patient Coordinator - Arabic

True Life Medical Center
Dubai, UAE
fulltime
1 months ago
Patient RegistrationAppointment SchedulingMedical Records ManagementInsurance VerificationPatient CommunicationHealthcare Administration
Free

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Patient RegistrationAppointment SchedulingMedical Records Management
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Overview

  • **Job Responsibilities:** *Procedure Pre visit* **Receive and collect all patient identification information and register all data on the system.**
  • (to minimize waiting time before getting the service).
  • Make sure with Customer Service Department scheduling, rescheduling, canceling appointment are confirmed before informing the VIP patient and update if there will be any changes.
  • Inform Doctor, Customer service supervisor & Nurses about the Appointments of VIP Patients.
  • *During Visit*
  • **Warm welcome the VIP patient with good smile and guide him to the right department.**
  • **Politely ask the VIP patient to rest in the waiting area until the nurse will take to the doctor.**
  • **Wait for the patient to finish from the doctor visit, while finishing all paper work (insurance, requests, other services) in same department to minimize waiting time**
  • Make sure patient will pay his Bill before taking the next appointment
  • Accompany patients while moving from one department to another to guarantee proper services (Radiology, Laboratory, Pharmacy etc)
  • Book the next appointment according to Doctor’s request
  • Write the appointment date and time in an appointment card and confirm with the patient one day before next appointment by phone call
  • Thank the patient for visiting the Hospital and wish all the best
  • Make sure to follow policies and procedures to maximize patient satisfaction, prevent adverse event & errors plus promote patient safety .
  • Performs miscellaneous job-related duties as assigned by the Direct Reporting Authority

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