Patient Client Advisor – Plastic Surgery (VIP Clients)

About The Company

Job Description

VIP Client Management

• Engage with VIP and international patient**s** (with strong exposure to Russian and European clientele) to understand their aesthetic goals, provide tailored guidance on plastic surgery services, and facilitate consultations with the treating physician.

End-to-End Surgical Coordination

• Manage the full patient journey including pre-operative and post-operative coordination with partner hospitals**,** ensuring all medical, administrative, and documentation requirements are completed seamlessly.
• Coordinate appointments: Book and confirm consultations, pre-op assessments, surgeries, and follow-up visits with surgeons.

Surgeon & Internal Team Coordination

• Work closely with assigned surgeons, their medical teams, marketing department, and clinic staff to ensure alignment **o**n patient cases and schedules.

Operating Theatre (OT) coordination

• Liaise with partner hospitals to secure OT bookings and ensure completion of all pre-operative requirements, including medical investigations, consent documentation, and administrative clearances.

Revenue Growth Support

• Actively support assigned surgeons in increasing their revenue by promoting suitable procedures, treatment plans, and premium service offerings in line with client expectations and clinic standards.
• Sales targets:
• Present and promote plastic surgery services, treatment packages, and membership options to achieve assigned monthly revenue targets, in compliance with clinic policies and ethical standards.
• Client experience:
• Deliver a high standard of service by ensuring consistent communication, guidance, and follow-up throughout the client’s surgical journey.

Job Requirements

• Bachelor’s Degree.
• **Mandatory experience** in aesthetic/plastic surgery clinics, with a strong focus on handling VIP or high-profile patients.
• Experience in sales or client coordination in plastic surgery, aesthetic, or wellness sectors.
• **Proven experience i**n pre-operative and post-operative coordination with hospitals for surgical cases.
• Familiarity with OT coordination or surgery bookings with partner hospitals.
• Strong communication and interpersonal skills.
• Ability to meet sales targets and manage multiple tasks efficiently.
• Aesthetics Clinic experience in Dubai (preferred).
• Fluency or strong experience working with **Russian and European clients** is highly preferred.
• Russian language will be an added advantage.

Compensation & Rewards

• Competitive salary and performance-based incentives.
• Opportunities for professional development and career advancement.
• Employee discounts on luxury products and services.
• Dynamic and inclusive work environment with a supportive team culture.

Application Question(s)

• Do you have experience working with aesthetic plastic surgeons?
• What are your salary expectations (in AED)?
• What is your availability to start?
• What is your level of proficiency in Russian?