Patient Care Coordinator

At Sage Veterinary Imaging, we help pets get answers through advanced, human-quality diagnostic imaging. Our work changes outcomes—and it starts with confident conversations that help pet owners and referring veterinarians move forward with the right next step.

This role is a consultative position focused on treatment coordination, patient care guidance, and advanced imaging services . You’ll work directly with pet owners and veterinary partners to explain options, remove barriers, and help cases progress from referral to resolution.

If you’re energized by influence, thrive in fast-paced environments, and enjoy guiding people toward confident decisions, this role was built for you.

● Serve as the primary point of contact for pet owners and referring veterinary teams, driving sales of advanced imaging

● Lead conversations that connect clinical recommendations to clear next steps in care via phone, email, text and in-person

● Coordinate advanced imaging services by guiding clients through options, timing, and preparation

● Build trust quickly and maintain strong relationships that encourage repeat utilization and long-term partnerships

● Confidently discuss the value, benefits, and urgency of advanced diagnostic imaging

● Manage inbound and outbound communication to move cases forward efficiently

● Partner closely with clinical, technical, and operations teams to ensure seamless patient experiences

● Track follow-through, documentation, and scheduling to ensure nothing stalls or falls through the cracks

● Innately helpful and comfortable guiding high-stakes conversations

● Motivated by outcomes, momentum, and closing the loop on patient care

● Confident explaining complex information in a clear, reassuring way

● Resilient, energetic, and unfazed by objections or tough questions

● Relationship-driven—you enjoy winning trust and becoming a go-to resource

● Professional, polished, and proactive

● Adaptable and quick-thinking in a dynamic clinical environment

● Previous experience in customer-facing success, service coordination, or

consultative roles

● Veterinary or medical experience strongly preferred (but not required)

● Proven ability to influence decisions while maintaining empathy and professionalism

● Strong verbal and written communication skills

● Comfort using scheduling, CRM, and invoicing platforms (EzyVet, HubSpot, Slack, G-Suite a plus)

● Reliable attendance, accountability, and follow-through

● Willingness to assist hands-on with patients when needed (training provided)