Patient Care Coach

Job Summary

Key Role Accountabilities

• Introduce the support program to physicians and explain value to patients and physicians
• Maintain regular visits to physicians for referrals and updates
• Provide patients with education on their condition, medication, self-management practices
• Ensure patient s understanding of condition, medication and when to seek help
• Support patients with their pain points to ensure a seamless patient journey
• Perform administrative duties such as collecting patient and physician consents to initiate services
• Timely reporting of updates to physicians regarding their patients
• Maintain accurate and complete patient records
• Meet or connect with patient regularly, as agreed by both parties, for ongoing education and support
• Ensure patients data privacy is 100% protected and confidential information is not disclosed under any circumstances.
• Manage and report any potential adverse events, product quality issues or other perceived safety risks according to defined program procedures.
• Create and submit reports as needed
• Train other healthcare professionals Requirements:

Education

• Bachelor s degree in health professions (Pharmacist, health education or equivalent medical science).

Experience

• Minimum 2 years of experience as an educator (Arabic & English).
• Driving License is a Must.

& Qualifications

• Excellent written and oral communication skills (Arabic & English).
• Excellent interpersonal relationship and team function skills.
• Working knowledge of audio/visual equipment and computers.
• Creative patient advocate mindset who can maximize level of care provided.
• Mobility within the assigned territory