Patient Affairs (Front-Desk) Specialist

Location

Job Summary

1.Patient Reception & Registration

• Welcome patients warmly and provide a professional, courteous first impression.
• Register new patients and update existing patient records in the system accurately.
• Verify insurance details, eligibility, and collect necessary documents.
• Manage appointment bookings, confirmations, and follow-ups.

2. Patient Experience & Communication

• Address patient inquiries in person, over the phone, and via email with professionalism and empathy.
• Guide patients through the clinic process (consultations, diagnostics, pharmacy, billing).
• Handle patient complaints or concerns effectively, escalating where required.
• Support multilingual communication and maintain cultural sensitivity in interactions.

3. Administrative & Operational Support

• Manage daily front desk operations including patient flow and scheduling.
• Ensure proper handling of patient information in compliance with DHA regulations and data privacy policies.
• Coordinate with clinical teams, pharmacy, and billing departments to ensure smooth service delivery.
• Maintain front desk organization, appearance, and readiness at all times.

Team & Organizational Contribution

• Support initiatives to improve patient engagement and satisfaction.
• Participate in training programs and staff meetings as required.
• Assist in quality improvement and accreditation processes.
• Understands, follows and supports all hospital infection control programs to ensure patient and staff safety.

& Experience

• Bachelor’s degree (preferred) or diploma in Healthcare Administration, Business, or related field.
• Prior UAE experience (minimum 2 years) in front desk, patient affairs, or customer service in a healthcare setting.
• Strong knowledge of healthcare insurance processes and DHA standards.
• Excellent verbal and written communication skills in English (Arabic is an advantage).
• Proficiency in MS Office and healthcare management/CRM systems.

Key Competencies

• Patient-focused with a strong commitment to service excellence.
• Professional demeanor and grooming in line with healthcare standards.
• Strong organizational and multitasking skills.
• Ability to handle stressful situations with patience and empathy.
• Team player with a proactive and solution-oriented approach.