Patient Admin Supervisor

Align daily operations with the company’s values and culture.

· Support the team in achieving departmental goals and objectives.

· Supervise work outputs related to appointment scheduling, patient registration, medical insurance & billing.

· Provide training and mentorship to team members to ensure quality standards and service delivery.

· Continuously maintain an enabling environment where you can develop and grow your team.

· Orientate new joiners and sign of probation periods.

· Ensure professional conduct and discipline within the team is followed.

· Provide support in the recruitment and selection process of team members.

· Monitor employee scheduling of the department to ensure operational coverage.

· Support and monitor cost management initiatives.

· Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.

· Support staff engagement initiatives.

· Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.

· Complete yearly appraisals, coach & developing the team.

· Maintain quality service by ensuring quality customer service standards, identifying trends & recommending process improvements.

· Complaint management & process improvements linked to overall patient experience. · Participates in Hospital training programs.

· Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.

· Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.

· Exercises effective interpersonal skills in dealings with department staff, colleagues and management. · Maintains patient & staff confidentiality.

· Investigate billing discrepancies by reviewing the patient’s records, insurance information, and charges to identify errors.

· Address patient concerns regarding incorrect charges or billing questions and facilitate resolution in a professional manner.

· Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.

· Identify trends in patient billing issues and recommend process improvements to enhance efficiency and reduce billing errors.

· Generate detailed reports on patient invoices, outstanding balances, and payment collections.

· To create and continuously maintain an enabling environment where people can develop and grow.

· To ensure that performance management contracts are in place for the team.

· Conduct and document bi-annual performance conversations .

· Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.

· Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.

· Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .

· Maintain professional conduct and discipline within the team.

· Monitor employee scheduling of the department to ensure sufficient operational coverage.