Patient Admin Executive - UAEN (Al Nahda Dubai)
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Key skills for this role
About the Role
Responsible for patient greeting, appointment management, insurance information, and cash collection, requiring strong communication and analytical skills.
Key Skills for This Role
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Overview
- Specific Responsibilities for this Role
- Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
- Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
- Appointment management including no-shows, rescheduling of patients and confirmations.
- Register new patients and ensure the records of current patients are up to date.
- Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
- Provide claim forms in case the patient wants to claim reimbursement.
- Facilitate daily cash collection, credit card slips, and cheques deposits at the designated
Responsibilities
- Specific Responsibilities for this Role
- Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
- Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
- Appointment management including no-shows, rescheduling of patients and confirmations.
- Register new patients and ensure the records of current patients are up to date.
- Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
- Provide claim forms in case the patient wants to claim reimbursement.
- Facilitate daily cash collection, credit card slips, and cheques deposits at the designated
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