Patient Admin Executive

Overview

• Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming
• and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.
• Greet patients, direct them to appropriate departments and provide routine information about the hospital
• when necessary.
• Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call
• backs.
• Appointment management including no-shows, rescheduling of patients and confirmations.
• Register new patients and ensure the records of current patients are up to date.
• Provide information about medical insurance coverage to patients and collect the payment/ co-payment based
• on the insurance eligibility.
• Provide claim forms in case the patient wants to claim reimbursement.
• Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the
• hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards
• of finance protocols.
• Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments,
• doctor’s duty roster, and procedures for booking appointments.
• Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
• Check emails daily, ensuring you respond to queries in a timely manner.
• Ensure operations are carried out uniformly according to the hospital policies and procedures.
• Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Participate in the Hospital training programs.
• Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
• Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
• Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.
• Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
• Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
• Maintains patient & staff confidentiality.
• Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
• Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
• Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.
• Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
• Provide patients with detailed statements and assistance in understanding their charges and payment options.
• Prepare and process patient invoices for services, ensuring accurate charges.
• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Ensure billing practices comply with legal and insurance requirements