Patient Account Representative Customer Billing

Reviews each account when handling calls, relays accurate information to the patient, explains account information from patient file and requests any information needed at time of the call.

Works correspondence in HPF timely. Documents patient accounting system appropriately and within timeframe of three business days.

Informs patient of any patient self-pay balances owed to the facility during routine handling of patient request for information via telephone or in person. Establishes payment arrangements according per policy guidelines.

Verifies information following HIPPA guidelines when handling calls and walk-in patients before release of information with every call and walk-in patient.

Maintains a working knowledge of collection guidelines, HIPPA, Cobra and EMTALA guidelines.

Monitors volume of calls holding and attempts to answer all calls in a timely and courteous manner.

Processes request for bills and insurance updates, credit card payments

Follows-up timely with patient/guarantor issues and relays information back to the patient/guarantor.

Retrieves customer service voice mail messages daily and returns calls within one business day.

Researches all accounts assigned by the lead/manager/director in a timely manner.

High School Graduate or GED or equivalent work experience.